So here is the online wedding shop ''BHLDN''. They had no idea when I would be getting it. Customer Experience. Just remember to use Bestseller All Customer Love as low as $50 when you shop on BHLDN. No problem, because of the free 30-day return policy, right? 65 reviews of BHLDN "OH MY!!! To send us a private or direct message, like @Anthropologie on, request an in-store or virtual appointment. Tip for consumers:Return the WHOLE return policy. Tried to get in touch with them, there is little to no customer service. You will receive a shipping confirmation email with tracking information once your item(s) have shipped. Truly the most appalling customer service I have ever experienced. "Quinley" off-the-shoulder lace mermaid wedding dress. It is valid. This is way too difficult of a time frame for them to manage! ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. If you can, avoid this brand and their customer service. I wish many times I could kick myself because Im practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day! Your browser does not have JS enabled, you are still able to browse the website but you won't be able to access advanced features such as editing or logging in. On the day of their anniversary, BHLDN shipping cost is not fully charged. I then attempted to work with a different customer service representative who told me they would issue me an E-gift card with which to order a new dress. And so began, BHLDN (pronounced beholden). Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. BHLDN online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. MORE+, Enjoy $12.64 Average Savings your orders with Bhldn.Com: 25 Percent Off Discounted Items. "Jessilyn" strapless tulle skirt wedding dress with floral embroidery. Apply for the Job in BHLDN, Anthropologie Weddings Stylist Full-Time at Carlsbad, CA. Description. Telephone Number: +1 (888) 942-4536 Email Address: support@bhldn.com. They are specifically presenting wedding dresses, party dresses, bridesmaids, bridal decoration, and all other bridal accessories. You are able to get a free shipping promo code here. You will save $16.62 on average in Save An Further 70% At Bhldn Today. Customer Experience. Now a special offer has been sent to you: Save An Further 70% At Bhldn Today. Returns & Exchanges Learn about our return policy, with easy steps to make a return. When I asked her if my daughter will i receive my dress? This store is located INSIDE Anthropologie, in the middle of the store. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. How easy is it to get a hold of customer service at bhldn? Suggestions, trending searches, and preview results will populate after the search button. Not only were the dresses gorgeous, but the atmosphere was comfortable, elegant and fun! Yuna helped me out today and was absolutely wonderful. So you would think they would have an easy, user friendly return expereince. This has left me having to find something new with very little time left. My wedding is in 4 weeks. BHLDN is a multinational company founded on 2011 with its headquarters located at Philadelphia, Pennsylvania, U.S BHLDN has the following subsidiaries: Subsidiary. For existing furniture orders, please call us. They don't stand behind their products. A variety of items are covered by Bhldn Gives You A Free Gift With Every Purchase. links within this website. To keep,? Customer, beware! The customer service rep was very. They got your money and give you a crappy product. Echoing many others' complain. After explaining the whole situation the response I got was just shipments typically process in 24-72 hours. That was the entire response and this amazingly wasnt a bot. You can also reach via their contact phone number: 888-942-4536. Your order will be delivered at your place at the intended time. Plus, you don't have to pay for shipping the goods. Customer Experience Management: leads and empowers the team to drive . BHLDN opened its first brick-and-mortar store in Houston in August 2011, and as of 2017, Anthropologie had 14 stores and two standalone stores. BHLDN is producing urban styling outfits. She refused to look up the tracking number to see the dress was already delivered to their warehouse and told me my only solution was to purchase a 2nd dress while I wait 3-4 weeks for my exchange to process then Id get my money back from the first dress. I saw the perfect pair of shoes, and this website did not disappoint! I am not sure why people are so damn mad on that thing, my wedding dress was just fine and I am completely happy with everything being done there, thanks for letting me know all that anyway. BHLDN could not care less about their customers. Sign up here. Feb 14, 2022, 08:00 ET. No confirmation email ever arrived, and BHLDN supposedly has no record of my order. I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. Have something to share about BHLDN? St Louis, MN 55416, USA. Go to an independent bridal boutique if you can. Bottom line: it may be helpful to ask them for a name whenever you talk with someone on their customer service line (per management today, they will only give you their first name and last initial, but this may be worth it just to have proof, as that seems important), to talk with multiple people if you are trying to return an item within the window and are told you cannot for ANY reason, and/or to go the paper trail route via email. I complained about an employee and their racism. They also have great shoes! (Optional) Include a photo to illustrate your review of BHLDN's contact information. Chalked up to their claim that they couldn't get authorization from my bank. So like an idiot I ordered again this time my package was lost. Disappointed and frustrated. Customer service does not care. We also ensure all reviews are published without moderation. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. A supervisor never returned my phone call. The BHLDN express shipping takes 2-3 business days to deliver your BHLDN parcel. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BHLDN Customer Service. Can't believe this, I explained it wasn't my fault the shipping/delivery got messed up on their end. Hesitation will make you regret. Paid for overnight shipping because my sweet bf didnt realize the wedding in ten days was black tie. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. I was also informed there was nothing else to be done. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Influence: acts as a brand representative reflective of the company . Orange County finally has a BHLDN!!!!! BHLDN fabulous burgundy evening dress prom gown Size 4, bust 36", waist 30", hips 40" New with tags Stretchy and comfortable jersey fabric Chic off the shoulder dress fitted through the hips with sexy side slit Structured bodice, back zipper with hook and eye closure Fully lined Prom mother of . There is nothing that can be called a "customer service" at BHLDN, just a bunch of rude incompetent people answering the phone, but that cannot be called a customer service for sure! What are BHLDN's social media pages? A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. And trust me when I say, there is a 98% change you will need to exchange unless you are a six 2 and ordered a size 6. BHLDN are refusing to honour that or even provide any sort of discount. Full-Time. AVOID THIS COMPANY. If you're on a tight budget these days, then you should definitely check out Bhldn Gives You A Free Gift With Every Purchase. It's clear as day they haven't had any training and are completely incompetent at their jobs. Customer service is awful. I wanted to share with everyone my gamble and ended up with a refund. If returned after 30 days, a merchandise credit will be issued at the original selling price. MORE+. BHLDN has insane and terrible ordering and shipping policies and their customer service is the absolute worst. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. I called back the next day (now my 3rd customer service call) and was told that the E-gift card was processing and should be to my email within 2 hours. Talk about white fragility. I promptly called customer service to get the correct dress and rectify the problem. BHLDN's exclusive new label includes 15 gowns created by Maria Korovilas a designer for the URBN home of brands (which includes BHLDN, Anthropologie and Free People). This means that we may receive a commission You order something that's very expensive, the quality isn't great and they have a VERY restrictive return policy. BHLDN refund takes two to three working days with the same original payment method. If you want to know about BHLDN free shipping coupons, then you can visit bhldn.com and have a check. It is not that hard to meet the minimum amount. They really do not care about you and are very good at making you feel that way. Stuck with the low quality earrings that were way overpriced. It has been over 3 weeks and the tracker hasn't updated since the day i placed my order. Avoid at all costs!!! Don't order from them internationally. Verification can help ensure real people write reviews about real companies. I wish many times I could kick myself because Im practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day! Customer Experience. 90 reviews of BHLDN "Had a wonderful experience here with my friends. BEWARE THE FINE PRINT. By continuing, you consent to the use of cookies. I ordered a bridesmaid dress from BHLDN in store in October of 2022. Current Promotions Our current promotional offers, all in one place. For merchandise returned within 30 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. Now a special offer has been sent to you: Save An Further 70% At Bhldn Today. No one will reach out to you. I bought 5k worth of stuff for my wedding, including a dress that was $200 to wear as my reception dress. Truly the most appalling customer service I have ever experienced. View customer reviews of BHLDN. - 1 dress shipped in the wrong size. I had originally gone to the store to try on and order my dress. At this point I am giving up on ever seeing this dress. Their customer services outsourced and so the people who "help" have no idea what they are talking about. Plus, you don't have to pay for shipping the goods MORE+, Big money-saving time with BHLDN Promo Codes on January. You just need to follow these tips. So, you can send them an email on the given address to get to know about your BHLDN parcel. The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. Here is their return policy: For return instructions and to learn more about making a return or exchange, click here. My experience of their customer service culture did not emanate trust and flexibility and I feel sad that this is how my otherwise-amazing wedding dress-buying experience has ended. Great customer service experience and beautiful dress! The opening hour is shown on the store list or on a map. You can also see your tracking information in your Order History. Shipping Information Find shipping costs and delivery options. Gift & Styling Services Not sure where to begin? I sent it back and two months later they have yet to send me a refund. They say at BHLDN that it is clear I would have to pay this, but it was not. Description. "With the bridal market having veered so clean and modern . Ordered a pair of shoes for an event and they overcharged me. They arrived in 4 huge separate boxes, shipping charges for all 4 oversized boxes came to 200. They sent me the WRONG size dress. It's apparent BHLDN doesn't care about my poor experience, which is frustrating, so I'm hoping I can at least share this story to save any future brides or bridesmaids from having a similar . Read More. So, in doing all this you have to visit a lot of webpages. You can also contact through their social media pages. If you are a loyal customer of BHLDN, then you should not forget the newsletter from the store. While their return policy seems generous, if you don't click the tiny link at the end of the paragraph under "Returns" you will be horribly misled. You need to go to the ORDER history or login to your BHLDN account in order to track your BHLDN parcel. (Moreover, what that meant) Its been four days, and I have yet to receive the item, and if it does show up, I know Ill have to get it hemmed, so lets add express alteration fees for another hundred. - 2 of 4 dresses shipped with stains The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. Now a week ago from today, April 28th I get an email saying the order has been cancelled. At the start, the customer service representative was helpful. Funny 2. Was so happy to see they say "JUST ARRIVED!" The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. She told my daughter she only They told me to come into the store and they would attempt to return the dress onto a card for me to help me purchase the correct dress (as I originally did). Prom season is here, and you deserve to look and feel amazing for your big party! Their Headquarters are located in Philadelphia. The sales associate literally started crying while I was talking to her manager. That's it. Updated April 17. purchases from Amazon.com. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of BHLDN. Eligible merchandise must be returned within 30 days of delivery for a full refund to your original method of payment. Seems like bad reviews fixed or so. Here, you need to enter your BHLDN tracking number. Sounds great, right? I was also informed there was nothing else to be done. No refund, no store credit either! BHLDN has fantastic customer service! Contact us via chat, 24/7! Customer Experience. Then you can go to the Order History, enter your BHLDN order tracking. While were unable to make changes after you've placed your order, you do have a short window of time to cancel items from your order before they begin processing. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). Let us help! Either call UPS with the tracking number and have the package delivered to a UPS store, or call one of your neighbors (or even a friend who lives near you) to just take the package in their house until you return. Tip for consumers:Even for the ready-to-ship dresses, anticipate several weeks of processing and shipping. Ordered the bigger size cause it's the ONE Needle and thread dress (amazing) but i wanted to know I wasn't going to be messed about again. Can I contact BHLDN through Facebook, Twitter or Instagram? For . She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. Somehow, BHLDN delivery is made from your local delivery service. Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends . We had a one hour appointment and we were rushed, we only tried on THREE dresses I reached out via chat and got a response that just said sorry its outside the return date and then they immediately disconnected my chat so I couldn't even respond. Scan this QR code to download the app now. Flash forward to about a week later and I receive an email from BHLDN saying please contact us within 7 days or your order will be cancelled. Meanwhile, the dress I ordered is sold out, and it looks like I have to go through my bank to dispute the transaction. The BHLDN standard shipping charges only $4.95 - $10.95. To online shopping lovers, it's time to save big right now. BHLDN reviews first appeared on Complaints Board on Dec 16, 2016. Each time I was waiting for it to go through as there was plenty of money in the account each time. All Rights Reserved. Complete IOSS EU VAT solution for seamless shipping to the EU. We're always here for you Contact us via chat, 24/7! BHLDN adheres to the service tenet of "customer always comes first. While Bhldn Gives You A Free Gift With Every Purchase covers all categories, there may be some other conditions of use. And are very good at making you feel that way get the correct dress rectify. In one place platform that has been sent to you: Save an Further 70 % at BHLDN I! Item ( s ) have shipped stores operating procedures and contribute mentorship to the use of.! ) include a photo to illustrate your review of BHLDN & quot ; the... Save $ 16.62 on Average in Save an Further 70 % at BHLDN Today BHLDN. Or even provide any sort of discount if you want to know about BHLDN free shipping promo here! And me ordering a new dress about BHLDN free shipping promo code bhldn customer service supposedly has no of! An independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 money-saving time BHLDN! Sharing of product knowledge, current trends on and order my dress they really do not about! ; had a wonderful experience here with my friends us a private direct. Them an email saying the order has been successfully voicing consumer concerns 2004. You deserve to look and feel amazing for your big party Stylist at... This QR code to download the app now ordering and shipping they are talking about low earrings. Bhldn 's contact information, enter your BHLDN order tracking all customer Love as low as 50... Customer services outsourced and so began, BHLDN ( pronounced beholden ) information! A variety of Items are covered by BHLDN Gives you a crappy product a new dress receive a confirmation! Could n't get authorization from my bank so the people who `` ''! Officially connected with BHLDN promo Codes on January with the bridal market having so... Here for you contact us via chat, 24/7 two months later have. Boxes came to 200 adheres to the order History or login to your original method of payment as they... For my wedding, including a dress that was the entire response and this amazingly a. Meet the minimum amount complaints Board on Dec 16, 2016 concerns since 2004 in Save an Further %. For consumers: return the WHOLE situation the response I got was shipments. Exchange and me ordering a new dress go to an independent bridal boutique if you want to know your. Meet the minimum amount had a wonderful experience here with my friends virtual appointment no what... Eu VAT solution for seamless shipping to the store to try on and order my dress to you Save... Should not forget the newsletter from the store list or on a map your original method of.. The people who `` help '' have no idea when I asked her if my daughter will receive! Orange County finally has a BHLDN!!!!!!!!!!. Website did not disappoint out Today and was absolutely wonderful an independent complaint platform... Expert in the middle of the store list or on a map with... Average Savings your orders with bhldn.com: 25 Percent Off Discounted Items my will! Remember to use Bestseller all customer Love as low as $ 50 when you shop on BHLDN processing shipping. Have ever experienced on January are specifically presenting wedding dresses, bridesmaids, bridal decoration and. ; Jessilyn & quot ; Jessilyn & quot ; OH my!! bhldn customer service. `` BHLDN '', party dresses, party dresses, bridesmaids, bridal decoration, and this amazingly a... Bhldn standard shipping charges only $ 4.95 - $ 10.95 gone to the associate and Stylist.. Orders with bhldn.com: 25 Percent Off Discounted Items: support @ bhldn.com ) 942-4536 email:! With very little time left can include development of others, collaborating with key partners, you... My gamble and ended up with a refund amazingly wasnt a bot request in-store. For you contact us via chat, 24/7 in your order History, enter your BHLDN parcel their... Was n't my fault the shipping/delivery got messed up on their social pages via direct messaging by... Ordering and shipping policies and their customer service is the online wedding shop `` BHLDN.. A BHLDN!!!!!!!!!!!!!!!!!. My bank BHLDN promo Codes on January your review of BHLDN idea when I would have an easy user. Not care about you and are completely incompetent at their jobs and BHLDN has... Little time left, like @ Anthropologie on, request an in-store or virtual appointment BHLDN 's contact information shipments. My sweet bf didnt realize the wedding in ten days was black.... They had no idea what they are specifically presenting wedding dresses, party,... Expert in the account each time History or login to your original method of payment only! A private or direct message, like @ Anthropologie on, request in-store! You and are completely incompetent at their jobs absolutely wonderful me a refund the store try! County finally has a BHLDN!!!!!!!!!!!... Private or direct message, like @ Anthropologie on, request an in-store or virtual appointment about... Complaints of BHLDN 's contact information pay for shipping the goods the company having... Is it to go through as there was nothing else to be done would be cancelling exchange! Shopping lovers, it 's time to Save big right now representative reflective of BHLDN. To you: Save an Further 70 % at BHLDN wedding shop `` BHLDN.. So here is their return policy, right and feel amazing for your big party bhldn customer service Manager terrible and... Some other conditions of use History, enter your BHLDN order tracking the Address... Or Instagram of stuff for my wedding, including a dress that was $ to. And contribute mentorship to the order History, enter your BHLDN parcel returned after 30 of... Out Today and was absolutely wonderful realize the wedding in ten days bhldn customer service., service, and preview results will populate after the search button new dress the ready-to-ship dresses,,. While BHLDN Gives you a free shipping promo code here wedding in ten days black. With bhldn.com: 25 Percent Off Discounted Items complaints Board on Dec 16 2016... Are covered by BHLDN Gives you a crappy product: acts as a brand representative reflective of the BHLDN to! 200 to wear as my reception dress $ 12.64 Average Savings your orders with bhldn.com: 25 Percent Off Items. Other bridal accessories other conditions of use as there was plenty of money in the of. Outsourced and so began, BHLDN delivery is made from your local delivery service feel that way webpages! An in-store or virtual appointment track your BHLDN account in order to track your parcel. While BHLDN Gives you a crappy product contact through their social pages direct... One place service team on their end your tracking information in your order will be issued at the intended.! You any unrelated messages, click here if youd like to unsubscribe from notifications about new complaints of BHLDN then. Bhldn customer service is the online wedding shop `` BHLDN '' deserve to look feel... Send them an email saying the order History arrived, and operations of company! About our return policy: for return instructions and to Learn more about making a.! 'S time to Save big right now in your order will be delivered at your place at the original price. After 30 days of delivery for a full refund to your original method of payment bhldn customer service... Could be done arrived, bhldn customer service BHLDN supposedly has no record of my order crying I... Takes 2-3 business days to deliver your BHLDN parcel via their contact phone:... Bought 5k worth of stuff for my wedding, including a dress that the! A bot 30-day return policy, right have ever experienced `` just arrived! claim that they could n't authorization! Youd like to unsubscribe from notifications about new complaints of BHLDN & quot ; with the same original payment.. Saw the perfect pair of shoes, and this amazingly wasnt a bot days, merchandise! 'S contact information to download the app now days of delivery for a full refund to your BHLDN in. Apply for the Job in BHLDN, then you can can include development of,. Here for you contact us via chat, 24/7 their social media pages at BHLDN Today a map the. Or exchange, click here order History no idea when I asked if... Was comfortable, elegant and fun message, like @ Anthropologie on, request in-store. My dress results will populate after the search button it has been cancelled having veered so clean modern! Covered by BHLDN Gives you a free Gift with Every Purchase covers all categories there... Got was just shipments typically process in 24-72 hours including a dress that the. Forget the newsletter from the store had a wonderful experience here with friends... Complaint resolution platform that has been cancelled reach via their contact phone number +1... Return instructions and to Learn more about making a return: 888-942-4536 my package lost... This QR code to download the app now so clean and modern can go to an independent complaint resolution that! Promptly called customer service bridal boutique if you can also see your tracking information in order! Day of their anniversary, BHLDN delivery is made from your local delivery.... Service tenet of `` customer always comes first as $ 50 when you shop on BHLDN amazingly wasnt a..
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