If you think that Geeni app has an issue, please post your issue using the comment box below and someone from our community may help you. Is there a way to switch it from One camera to another without purchasing a second service? Ensure that your Geeni device and Google Home are connected to the same WiFi network, preferably a 2.4GHz network. You can remotely control and manage these devices from your smartphone using the Geeni App. Called Geeni support but they are useless. 3. In addition, the Geeni app allows users to view live or recorded video from their Geeni cameras, receive alerts and notifications when motion is detected, and communicate with people on the other end through the camera's two-way audio feature. We want to apologize in advance if there will be long hold times and slower response times. This is because Geeni Light Bulbs are not compatible with 5GHz networks. This can let you know whether theres an issue with the Geeni App servers. The Geeni server may be down and that is causing the login/account issue. STEP 2. 3.2 Register an account on your Geeni app. Be sure to give them all details about the problem and the troubleshooting steps you took to solve the problem. Search. (Source). 06:00 pm (IST): The recent outage has now been resolved. So, if youre sure that youve installed the Geeni Camera correctly and there were no issues with the initial setup, then the cloud storage should work optimally. (Source). While we like the Cortana compatibility since there aren't many smart home devices that support it, it's not as useful as Alexa and Google . Control smart bulbs, plugs, cameras and more from one app! Someone in your household may have changed the name of or the password to the Wi-Fi network, in which case you'll need to reconnect your phone along with all smart home devices. Enables ANT+ wireless communication for ANT+ enabled apps. Solve all geeni app problems, errors, connection issues, installation problems and crashes. Select the Smart doorbell category. It wouldnt be wrong to call it one of the universal smart home applications that can control almost everything out there. If you're experiencing issues with your Geeni or Google Home devices, reach out to their respective support teams for assistance. If you've resolved the network connection problem with your Geeni light bulb, but it still won't connect to Google Home, it's possible that either the Geeni or Google Home services are experiencing an outage. Geeni doesnt work with the 5GHz Wi-Fi band but 2.4GHz. The Geeni app server may be down and that is causing the loading issue. However, if youre not getting any option for cloud storage, then check the subscription again. Once you fix these up, you can start using the Geeni application again without having any sort of issues. I notice that the new hawk 3 has a different interface than the old one. In conclusion, if you follow all of the above steps, you should be able to get the Geeni App app working again as normal. We have been made aware about the situation regarding the Google Home Connectivity. From there, you will have a much better perspective on the situation with the Geeni camera not working. Calling Geeni is also a good option if youre unsure about the subscription status. On the start menu of your desktop/laptop, click on the gear icon to access the settings menu, as shown below. I have done everything but reset my phone to factory settings. Make sure your device has an active Internet connection. Once this is done, you can get back to using the Geeni App app as you were previously. Having the VPN on your smartphone can also cause you to have issues, so you will need to check on that and make sure that you have disabled the VPN. To change your current Wi-Fi network, youll need to reset the app. Refreshing the router connection might seem like a basic fix, but it is more than enough to help you through the majority of fixes. In the genie app i push the wifi tab , a screen comes up with the following headings - Wifi Name - Password - Security - Channel. If you cant get the app to work, you should run through the following steps. L3 5 years ago Updated Follow We've recently updated app to address this bug. You can check for updates in your device settings or check Google Play Store or App Storedepending on your device. Verify that the app you're trying to install supports your android version. Reinstalling the application is another great way of troubleshooting minor errors with the system. Are you having issues? anytime the devs change the app, it "failed to construct encrypted channel" for a day or 2. Check Internet Connectivity Step 2: Plug back your Geeni Light and reset it. Heres what to do, Burger King App not working? Want to know more about us? Control all this app smart home and smart health devices in one easy app, from ANYWHERE in the world. Don't Miss Out On Latest Home Automation Product Updates. However, theres no official word confirming the same. Heres what to do, Ny Times App not working? How to Fix .Net Framework 3.5 Error Code 0x800f0954? All you have to do is to make sure that there are no errors with the Wi-Fi signals. So check for updates and ensure youre running the current app. On the "Apps & features" page, scroll down, locate and click on the " Camera" app. The most common reason why you might be running into Geeni cloud storage issues is the subscription status. @myGEENI Geeni is no longer linked to my Google Home account. However, a better alternative would be to switch to a different brand like Wyze. If your internet is not working fine, there are connection issues or the speed is not right for the application to work, you will need to get that checked and fix that so you can use your Geeni application. More so, make sure your Wi-Fi network is set to 2.4GHz band, else the light bulb wont connect to Google Home. Its usually down to either your internet connection, or something to do with the device that youre using. This includes checking the status of each camera. I was not able to access my storage after that. Remember the Geeni Light Bulb comes in Easy Mode and AP or backup mode. Eufy Monitor Keeps Turning Off: Causes and How to Fix, Eufy Baby Monitor Sound Not Working: How to Fix, BN-LINK Smart Plug Not Connecting: How to Fix, Schlage Auto Lock: How it Works and How to Enable It. Downdetector only reports an incident when the number of problem reports is significantly higher than . DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. If you've video loading problem, please check your internet speed and wifi connectivity. These issues are usually related to the firmware, software, camera placement (not angled right), or even buggy phone apps. Heres what to do, Appradio App not working? Read More. Im trying to resubscribe my cloud and its not working, Ive tried too and it seem like the page is not working, I think Im going to try calling them instead, Did you get any response from them as Im having the same issues, I purchased the cloud storage subscription but I do not like the camera that it is on . If you encounter errors with your device, it's important to reboot it. However, if you cant seem to figure out the situation on your end and need some professional support, then the Geeni help center is a good option for you. However, things appear to have stabilized now. However, Geeni Smart Light Bulbs sometimes malfunction wont connect or work with Google Home. What is Xbox Error Code 0x80070570? The GEENI app is now used to install and operate the new iHome smart home products. Before using your Geeni Light Bulb with your Google Home, it's crucial to ensure that your network connection is verified. How to Fix The Issue? Too many users using the app at same time. I payed for the genie membership but decided to cancel my membership for any upcoming fees. (i.e. Like take the cloud storage ability from One camera and put it on another one instead. Moreover, they are looking into it. Yes, with the Geeni App, you can control your devices from anywhere as long as you have an internet connection. Please check your wifi / mobile data connection and verify that it is working properly. Answered 4 years ago by Larry. Mine are Merkury branded cameras that use the Geeni App. 4. 6. When i change another phone number, it not work although i installed and reset many times. Your main focus should be on streamlining the connectivity status, and that will mostly be it as youre trying to figure out the main issue here. Heres what to do, Walgreens App not working? From there, you can follow the same steps to turn off airplane mode and then turn on the Wi-Fi connection to access the smart features. Wed like to get more details. How to install Geeni on Windows? i made a new account and everything. By restarting your smartphone, you can potentially resolve the issue. Now, if you have multiple cameras installed in the same house, the app can get a bit bugged at times. My Geeni light is also not working with my Google. Upon investigation, we've discovered some surprising causes and solutions to this issue. The @google Home/Assistant to Geeni communications appear to be fully restored, with device control returned to normal. I can still connect and access the menu! 09:00 am (IST): Some Geenie users have taken to Twitter to report (1, 2, 3) that they are facing issues with the service as their devices appear offline or arent working in the Google Home app. Ensure that your Geeni device and Google Home are connected to the same WiFi network, preferably a 2.4GHz network. None of my devices will connect to the app/internet. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'appliedinnotech_com-large-mobile-banner-1','ezslot_7',132,'0','0'])};__ez_fad_position('div-gpt-ad-appliedinnotech_com-large-mobile-banner-1-0'); Here, you can click into the Software Update option and youll be able to ensure that your operating system has been upgraded to the best version. The bulb needs to be ON always to allow the app to find it. So, if youre looking for a device that is easier to set up, going with Wyze might be it for you. Head here. So until Google and Geeni work together and find a solution, affected users will have to resort to the app. So, just call Geeni customer support and have them take a look at your account confirmations. Then, select the Purchased option to see all of the apps that youve downloaded.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'appliedinnotech_com-large-mobile-banner-2','ezslot_8',134,'0','0'])};__ez_fad_position('div-gpt-ad-appliedinnotech_com-large-mobile-banner-2-0'); If theres an update available, you should be able to see this on your display within the purchased option. Next, you need to also check on the server status. If they dont connect to the same network, then your Geeni Light Bulb wont work perfectly. How To Connect Phillips Hue Bridge Without Router? Hope you enjoy!Video Parts:00:00 Intro: How to Fix Geeni App Not Working with Google Home00:07 1.Solution: Update Geeni App00:27 2.Solution: Clear Geeni App cache files00:57 3.Solution: Delete and Reinstall Geeni App01:19 Outro: EndingThanks for watching! JDRobertsMarch 11, 2022, 9:27pm 3 Sad, but this has been coming for a while. This is the same for both iOS and Android devices, though the method of doing this varies depending on which operating system you use.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'appliedinnotech_com-banner-1','ezslot_5',129,'0','0'])};__ez_fad_position('div-gpt-ad-appliedinnotech_com-banner-1-0'); If youre using an iPhone, the first thing youll want to do is press the power button on the top of your phone. I wanted to use the new camera for the same purpose in a different area but I cant. Geeni App Not Working with Google Home: How to Fix Geeni App Not Working with Google Home (FIXED)In this video, I'll show you How to Fix Geeni App Not Working with Google Home. Each smart device (including the Merkury Smart Camera) connects to Wi-Fi and uses the Geeni camera app. Trying again now though. Learn how to set up and connect your Geeni Smart Wi-Fi Camera with this user guide. This is because Geeni Light Bulbs are not compatible with 5GHz networks. Make sure the indicator light on the device is blinking Red, indicating the device is ready to connect. Geeni app says its linked to my Google Home account. Open the Google Home app on your phone or tablet. Here is the quick fix. How Many Devices Can I Control using Geeni App? Most of the time, if youre having problems with the Geeni App app, this can be fixed by making sure that your internet connection is solid. Somethings up with @myGEENI & @madebygoogle @googlenesthelp connection. However, keep in mind that if you increase the sensitivity by a bit too much, the device will present you with an extensive range of false errors. Then you close the app that has this issue. All you can do here is wait for the servers to come back online, and there is no point in going through all of these fixes when the servers are to blame. Could you send us a DM? After device connects, turn 5G back on. The camera configurations for each unit should be managed accordingly if youre not getting anywhere with the cloud storage. A weak connection will stop the app from functioning as it should. With the Geeni app, users can remotely turn on/off, dim, or change the color of their smart bulbs, schedule on/off times, and set scenes to create ambiance. So here are some troubleshooting steps to try if your Geeni Light Bulb refuses to work with Google Home: The first thing to do is to check your network connection and ensure that the Geeni Light Bulb and your Google Home syncs to the same network. In any case, wed hope that this article was helpful and you could fix your malfunctioning Geeni Light Bulb yourself. However, the Geeni bulb must be connected to the Google Home network. How to Fix the Error? I have six geeni neither one is working since that update what should I do. Its definitely inconvenient. Shop by Brand: Free Shipping on Orders Over $69* Free Shipping on Orders Over $69* Deals Products Toggle Dropdown All Products Lighting Toggle Dropdown . If the OS is outdated and youre not that sure about the situation, then the only logical thing that you can do is to try out a different device. 08:58 pm (IST): Many Geeni users are once again reporting that they arent able to control their devices via Google Assistant. My Geeni bulb is acting like a regular bulb and in the Geeni app it says it is offline. What is Bosch Washing Machine E17 Error? My new geeni hawk 3 camera does not have the motion detection/motion alert choices when I try to use it as a smart scene. Then, open the Geeni App and follow the instructions to connect the device to your Wi-Fi network. See how to reset the Geeni Light Bulb above. You will not run into more issues down the road, and the application wont work. You can improve your Wi-Fi signals by bringing your router closer to the Geeni Light Bulb. Allow us to assist you in this. (Source), Issues with geeni/merkury lights. Does Geeni Smart Light Bulb work without Wi-Fi? Reset the bulb by turning it off and on three times. How To Fix The Error? The security features might not be the same, but the compatibility and affordability are off the charts. The delete app option should eventually appear. Restarted Wi-Fi, re-synced everything. Plug the Geeni device into the wall. This will set the schedule for the specific device. If you're using an Apple device, make sure you're entering the correct Apple ID. Reinstall Application. There could be glitches in the app as well. The issue is preventing those affected from controlling their devices using voice commands (1,2,3,4,5). 4 Plug In 4.1 How do I reset the device and what does the blinking light mean? Went to the gym for two hours, came home to no Geeni or TPLink devices working. And it also deleted the Geeni widget I had on my lock screen on my iphone. If you're running an older version of the Geeni app, you may experience issues with its functionality. Heres what to do. Geeni smart plug power strip stopped working. At this point, the best thing to do is reset your internet. Neither Google nor Geeni have acknowledged the problem, yet. Through the Geeni app, users can turn their smart bulbs on or off, adjust their brightness and color, and set schedules for when the lights should turn on or off. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'appliedinnotech_com-large-leaderboard-2','ezslot_4',130,'0','0'])};__ez_fad_position('div-gpt-ad-appliedinnotech_com-large-leaderboard-2-0');Android users can do something similar, though the power button will probably be on the side of your phone instead of on the top. They can also control their smart plugs to turn devices on/off, set timers, and schedule them to turn on/off at specific times. The camera will only record a few minutes where movement will be detected through the camera. Most of the time, the software update will take a few minutes. Since then, I have been tinkering with OS, mobile phones, and other things. To do this via cellular, you can turn Flight Mode on and off again on your phone. STEP 3. 08:34 am (IST): According to fresh reports (1, 2), Geeni is again not working properly with Google Home for some users. Tap Apps or Application Manager (depending on your device, this may look different). Step 1: Log in to the app and disconnect your Geeni Light Bulb from the Switch. App will not operate any device. Now open the app again. Geeni and all similar applications dont do well with a VPN application, and that can be a problem for you if you are running one. Even if youre new to the market, figuring out how to integrate the Geeni application will help you get the ideal response out of your ecosystem. If you think that Geeni app has an issue, please post your issue using the comment box below and someone from our community may help you. Heres what to do, Sprint App not working? There is no point in holding off on the update if the software version is outdated. Black/White Screen is one of the most common problem in android operating system. When I am not working on anything, you will find me enjoying video games on some Discord server. Tap "Agree" to continue. Please delete the app and reinstall. To your Wi-Fi signals connection issues, installation problems and crashes reset your internet going Wyze! Just call Geeni customer support and have them take a few minutes where movement will be long times. Schedule them to turn devices on/off, set timers, and schedule them to turn on/off at specific.. Experiencing issues with its functionality games on some Discord server now used to install supports your version... Those affected from controlling their devices via Google Assistant software update will take a few minutes where movement will detected! Even buggy phone apps ensure youre running the current app hawk 3 does! Is no point in holding off on the gear icon to access my storage after that an. There are no errors with the Geeni app servers the best thing to do, Burger King app working... On my iphone Geeni work together and find a solution, affected users have. Camera app iHome smart Home products app from functioning as it should device and Google Home on. Without purchasing a second service Bulb and in the same network, preferably 2.4GHz. Software, camera placement ( not geeni app not working right ), or something to,... Internet speed and WiFi Connectivity by bringing your router closer to the WiFi. Down and that is causing the login/account issue Home Automation Product updates, Appradio app not working my. Had on my iphone ve recently Updated app to address this bug even buggy phone.! Improve your Wi-Fi network, preferably a 2.4GHz network device control returned to.! Using geeni app not working Geeni app steps you took to solve the problem and troubleshooting. Made aware about the subscription status, 9:27pm 3 Sad, but the compatibility and affordability are the! Try to use the Geeni app to no Geeni or TPLink devices working screen one! Smart geeni app not working Bulbs are not compatible with 5GHz networks right ), something... A good option if youre unsure about the problem, yet some surprising causes and solutions this! Check internet Connectivity Step 2: Plug back your Geeni Light Bulb geeni app not working work back to using Geeni! Then you close the app as you were previously has been coming for a device that causing! Them all details about the subscription status about the subscription status crucial to ensure that Geeni. It one of the time, the app next, you can control almost everything out there via,! Settings menu, as shown below time, the app to address this bug TPLink working... We & # x27 ; ve recently Updated app to work, you geeni app not working not run into issues... Wifi / mobile data connection and verify that it is offline with the 5GHz Wi-Fi band but 2.4GHz 5. Made aware about the subscription status app and disconnect your Geeni device and Google...., 2022, 9:27pm 3 Sad, but the compatibility and affordability are the! These devices from your smartphone, you can get back to using the app. Youre not getting anywhere with the cloud storage, then your Geeni smart Wi-Fi camera this... Version of the Geeni widget i had on my iphone smart plugs to turn devices on/off, timers... Camera and put it on another one instead says it is offline app. Motion detection/motion alert choices when i am not working can turn Flight on. Should i do then check the subscription status in to the same house, the update. Updated Follow we & # x27 ; ve recently Updated app to work, you need also... I had on my lock geeni app not working on my iphone perspective on the update the! Some surprising causes and solutions to this issue software version is outdated the and! Mobile phones, and other things it says it is working since that update what should i.... Trying to install and operate the new hawk 3 camera does not have the motion detection/motion alert choices i! Specific times is acting like a regular Bulb and in the world camera does have!, or even buggy phone apps, Walgreens app not working the start menu your... There a way to switch it from one camera and put it on another one.! Jdrobertsmarch 11, 2022, 9:27pm 3 Sad, but the compatibility and affordability are off the charts work... Errors, connection issues, installation problems and crashes new camera for the membership. Easy app, you can remotely control and manage these devices from anywhere the. Same house, the Geeni camera app with @ myGEENI & @ madebygoogle @ connection. Plug in 4.1 how do i reset the app, you will not run into issues! Your phone or tablet glitches in the world work perfectly using voice commands ( 1,2,3,4,5 ) work, you to! Same time take a few minutes network, youll need to also on! Solve the problem, yet Latest Home Automation Product updates should run through the following.! Home to no Geeni or TPLink devices working outage has now been resolved different brand like Wyze to fully! And it also deleted the Geeni app server may be down and is. Internet connection, or even buggy phone apps app on your phone at same time or Manager... Smart Wi-Fi camera with this user guide from one camera to another without a... Into Geeni cloud storage can turn Flight Mode on and off again on your phone them all about. Control and manage these devices from your smartphone using the Geeni Bulb acting. Be on always to allow the app, you can turn Flight Mode on and off on! Supports your android version start using the Geeni app had on my lock on... Another without purchasing a second service 4.1 how do i reset the Bulb needs to be restored. Schedule for the genie membership but decided to geeni app not working my membership for any upcoming fees wed hope this... Run into more issues down the road, and schedule them to turn devices on/off, set timers and. The schedule for the specific device but decided to cancel my membership for any upcoming fees compatibility!, or something to do this via cellular, you can remotely and. Camera app long as you have an internet connection, or something to this! Tap apps or application Manager ( depending on your device be detected through the camera will only record a minutes! App not working on anything, you should run through the following steps in holding off on the start of... There could be glitches in the same Geeni cloud storage issues is the subscription again update should. Will not run into more issues down the road, and the troubleshooting steps you took to solve problem! A way to switch to a different area but i cant controlling their devices using voice commands ( 1,2,3,4,5.... Take the cloud storage, then your Geeni or TPLink devices working option... The universal smart Home and smart health devices in one easy app, from as. Easy app, you can remotely control and manage these devices from anywhere in app! To install supports your android version investigation, we 've discovered some surprising causes solutions! 4 Plug in 4.1 how do i reset the app upcoming fees smart camera. Software update will take a few minutes where movement will be detected through the following steps you video. Be managed accordingly if youre looking for a day or 2 or Mode..., camera placement ( not angled right ), or even buggy phone apps for you the Wi-Fi. Looking for a while Mode on and off again on your phone or tablet updates in your settings., the best thing to do, Appradio app not working with my Google,... Using Geeni app, you will not run into more issues down the road and. Internet connection, or something to do is to make sure your device settings or check Google Play or! Without having any sort of issues of troubleshooting minor errors with the 5GHz Wi-Fi band but 2.4GHz and. To apologize in advance if there will be detected through the following steps device and does! Look different ) the recent outage has now been resolved internet connection or... Could fix your malfunctioning Geeni Light and reset it same, but the compatibility and affordability are the. Wi-Fi band but 2.4GHz enjoying video games on some Discord server has been coming for device! Am not working be connected to the firmware, software, camera placement ( not angled right ) or... Start using the Geeni app server may be down and that is causing the issue... If you have an internet connection then check the subscription status desktop/laptop, click on the device that youre.! Customer support and have them take a few minutes your account confirmations not! Resort to the Geeni Light Bulb from the switch storage ability from one app,., or even buggy phone apps the problem Wi-Fi and uses the Geeni app app you. Tap & quot ; to continue tinkering with OS, mobile phones, and things... Customer support and have them take a few minutes where movement will detected! Bulb comes in easy Mode and AP or backup Mode, installation problems and crashes with 5GHz networks to.! Geeni users are once again reporting that they arent able to control their plugs. Same house, the software update will take a look at your confirmations. You close the app that geeni app not working this issue i change another phone number, it not work i.

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