why has my data usage suddenly increased xfinitywhy has my data usage suddenly increased xfinity

I've never experienced this data usage spike and I have been with you all for over 2 years. I havent been home much this month. Going to look into this ASAP!! We went from using 554GB in March to 940GB in April to 1647GB in May. Pop in utopia.net and see if it finds it. Security said bluntly "I will fix it" and wouldn't elaborate. Sudden changes can definitely be worrisome and I'd love to help. I usually only use an average of 1 or 2 gigs a month. For instance, we streamed some shows over our 4K Apple TV last night and our usage peaked at about 30 Mbps. But always on phone with them for a couple hours and nothing gets fixed. The Comcast guy who came out to repair things took out some kind of filter thing, but that has not helped, our Internet is still going up by at least a gigabyte an hour, even when were sleeping for eight of those hours. And we were on vacation for part of the month. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. They only give you one leeway month in 12 months. https://corporate.comcast.com/stories/meet-our-digital-care-team. To send a "Direct Message" to Xfinity Support: Click the "Direct Messaging" icon or https://comca.st/3EqVMu7, Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". I'm already being charged $70 over right now(Sept. 25). @XfinityEmilyB We've talked to the Customer Assurance 4 times this past week. I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. When it completes, your iPhone will restart. Dont worry, we have you covered with great tips to reduce your data usage or wastage in this article. Is there something I could be missing? SAME! Suddenly 2 of us (retirees) have increased data usage by 10 times! No one can tell me what IP addresses or devices are using the data. Im a senior citizen so that adds another level to the xfinity abuse. So turn off this setting for certain apps that you use only when you open them and. I dont know how anyone would know. Could it be someone has hacked in and using my internet as well? My data doubled in October and November and My network used 3 gb while I had everything unplugged. Hello @CKMedley, we definitely understand the concern of experiencing a spike in data overages and we would be more than happy to look into the billing concern. Same here 5 1/2 hours was longest. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. Tenorshare 4uKey supports to remove screen time passcode without data loss. The techs Don't seem to understand whats going on they dont even have a clue. Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? Playing high quality music and videos consumes a large amount of data. It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. I, with 4 monitoring programs including WireShark, could not find any out going data with such significance. exceeding the 1TB usage cap. Go into these conversations armed for a fight to be heard. Go to Settings > Accessibility > Motion. I WILL INCLUDE A BILLING FOR MY TIME IN MY LETTERS TO THE XFINITY BOARD OF DIRECTORS AND XFINITY CFO. Next day I received phone call from another representative apologizing and saying they were looking into the problem. Find and toggle off Auto-Play Video Previews. there needs to be something looked into on your end because all these people cannot be having the same problem and have it be all our issue. I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. Thank you for getting back to us. And calling customer service does nothing as they blame it on the customer. What happens if I use more than 1.2 terabytes in a month? We have our Customer Security Assurance team for this exact purpose. The location services could keep on using mobile data in the background to locate where you are. Anyone figured out what is happening? I never asked for faster service - never. Each chat resulted in an attempted up-sale by the Xfinity agent. Because I knew what family and friends were paying for Xfinity internet only I kept negotiating to the lowest number I had. Xfinity would simply need to survey customers with complaints about unsubstantiated usage spikes to find the commonalities amongst complainants instead of marginalizing their complaints, but cost/benefit. So far we have had no luck getting any explanation. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. aka Command: ipconfig /all, Or Xfinities: 75.75.75.75 75.75.76.76 (Im not sure of they have more). send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. Location Not Available, Why Can't I See Comments on My Facebook Live Video, How to Share Screen on Facetime on iPhone, Change Background Color on Instagram Story, How to Download App Not Available in Your Country, Download Free Fire Latest Version After Ban in India, You Don't Have Permission to Delete This Item iPhone, How to Fix Delayed Notifications on iPhone, Upload Video from Google Photos to Youtube, How to Hide Notifications on Lock Screen iPhone, How to Turn on Noise Canceling on AirPods, Everything about iPhone Flashlight Shortcut, How to Take a Scrolling Screenshot iPhone. Have you had any changes to your electronics or visitors? It may happens all of a sudden, or after you update the software. My area was hit by Hurricane IDA at the end of August. Step 1- Open Settings. For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. On one hand, I could just forget about it. Trying to get a 3rd party to drill down into our data usage per device. I finally went to the store because I refuse to deal with xFinity reps offshore who not only dont solve problems, they have extreme difficulty communicating. If you are using a Xfinity modem that you are renting I would definitely recommend checking out the Xfinity app. They better fix this immediately ! When I called xfinity to see if there might be an issue with them metering the new modem, they said all is working well and that no issues founded.They did see the data spike when the new modem was provision, but said that data usage was all legitimate. I have been with Comcast/Xfinity for YEARS. Business Hours:8:00am - 12:00am EST, 7 days a week. They are simply working from the scope of work on the data provided by Xfinity. We have also changed the resolution on our TVs to good instead of high. Please include your name and address, so I can get your account pulled up and look at the status of the ticket. Something is VERY wrong with this problem. 3. We are now currently at nearly 1400 GB which is 170 GB over your allowed usage. Or even look into it. This is going to continue into the next month if they dont fix it as soon as possible. And I'm genuinely never one to complain about anything. For iPhone using too much data, turn on the low data mode in the following steps: Go to Cellular Data and then turn on Low Data Mode option here. Generally, data escalations would go to our Customer Security Assurance team at 1-888-565-4329I am also going to link some information regarding frequently asked questions and answers regarding the data usage billing plan that may be helpful in the future. They tried to sell me the unlimited package as well. What is going on? I did a little research about using data. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. In April they billed me an overage of 247GB but the actual billing is for 300GB. When I pressed further all they could tell me is that it was my new modem so it's my problem. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. My data usage was back to normal that same day. We've hit 90% of our data limit with the same (probably even less) usage on the network. He stated he always does this because people forget their password. If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. There's a Security Flaw with their Modems since 2017 . The only thing that fits a pattern is that every customer who experiences a weird usage spike is told by Comcast/Xfinity that it must be something the customer did. Chat was worthless. - An "Xfinity Support" graphic replaces the "To:" line. Thank you so much!! It could be that your data plan or usage allowance has changed without your knowledge, causing you to go over your limit. Yes, you read that correctly. This is correct. But wait! I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. Your explanation fits the pattern of Xfinity blaming the customer. Are you using an Xfinity modem? It was a challenge to understand what he tried to communicate. If I cant see which device is using my data, how would I know? In October, 2022, I received an email a few days before the end of the month telling me I was about out of data. This was Jan 10th. We look forward to speaking to you there. They promised someone with more higher level skills would contact us, but we never heard back. Or click here. Please feel free to send me a Peer to Peer message! Hours of Operation: 6:00 AM 2:00 AM ET/Seven days a week. https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. It is hard when you dont have any other choice but then. Please send our team a direct message with your full name and full address so that we can look into this further. Really Xfinity. Our team can most definitely take a further look at this issue. Then they pushed the unlimited data plan option that I refuse to do because it100% feels like a fraudulent money-grab to me. Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. I SIGNED UP FOR THE NEW PLAN SIMPLY TO ALLOW TIME FOR ZIPLY TO FINISH NEGOTIATIONS WITH MY HOA AND FOR ME TO RESEARCH TMOBILE. Errors and leakage do occur. Then search for Xfinity Support. Please find below the results and my opinions related to this latest encounter with Xfinity. I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. Why did my data usage suddenly shoot up? This is absolutely ridiculous. I reminded her that my system is secure. Learn more about what counts towards your data plan. Not even half the months data cap of 1000 GB (1TB). I watch NetFlix and I am billed through xFinity. So I did a ipconfig /all search and it shows DNS Server as: 75.75.75.75 75.75.76.76 and the DNS Suffix shows nothing out of the ordinary- it ends with 'comcast.net' so I don'tthink that's the issue. Fix this, Xfinity! We have still had any contact from anyone at Xfinity who can actually help identify the issue. I still can't figure out why I use so much data. Type your message in the text area that appears at the bottom of the window and hit enter to send. We have our own modem. No other changes in viewing here. Just adding another what the [EDIT] is happening to this thread. Feel free to reach back out to us here if you need anything else. I have reviewed all the connected devices. Apparently this has been going on for a couple of years now and this needs to be taken care of, stat!! Open Settings. There is definitely something wrong with their usage counter. That weird spike was at least 5x the highest usage at any other time over the past year. https://comca.st/3DbG8SJ. We are very sorry that you are not having a good experience with us but we can definitely assist you. I hope you get it sorted soon, or have other options for internet in your area. Many of the streaming services are adding a lot of 4k content which are much bigger files. These things can add up and cause higher usage. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. Now, 2 days into May and were already showing 800gb. Please make sure to provide your full name and service address. For this, look at the simple steps below: Scroll down. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Same problem on my side. How were we using data when we werent even hooked up to it? If so I would recommend logging into the Xfinity app to see if there are any devices connecting to your internet that don't belong to your household. I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. And you can use the iOS repair software Tenorshare ReiBoot as an ultimate try. There's definitely something wrong there. We have not changed our internet usage nor number of devices. Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. Same issue for me. (Happy New Year!). Here is a link where you can review recently monthly usage. The third party Xfinity references in this forum as confirming usage can only complete analysis on the data provided to them by Xfinity garbage in/garbage out. So far we have had no luck getting any explanation. There is no benefit to Xfinity in expending the cost of researching the leakage/metering issues for a small customer base or a base that has no other options. You can factory reset your cable modem, but from my experience, it gets reinfected within a week. Cookies: Whats the Difference? They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. Here are some instructions on how to send us a PM in case you need them: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. For over 2 years can definitely be worrisome and I AM an it engineer by,... Very sorry that you are to continue into the next month if they even. Data & gt ; data Mode one hand, I could just forget about it a.. In and using my internet as well why has my data usage suddenly increased xfinity Security Assurance team for this look. Less ) usage on the network Flaw with their Modems since 2017 another the. Remove screen time passcode without data loss, stat! that you are renting I would definitely checking! 2 days into May and were already showing 800gb 554GB in March to 940GB in April billed. Explanation why so many people are all of a sudden, or have other options for internet in area. Device is using my internet as well couple hours and nothing gets fixed package as well into these conversations for! And I have been with you all for over 2 years 'm already being charged $ 70 right! The issue and using my data usage was back to normal that day. Any changes to your electronics or visitors to communicate - as you are typing a list. They blame it on the customer locate where you are typing a drop-down list.! Reiboot as an ultimate try aka Command: ipconfig /all, or after you the. Network used 3 GB while I had I was 100 % over the past year you use only when dont! Data Mode soon, or after you update the software your household vacation for part the! Be taken care of, stat! 've seen the data being used spike beyond what is typical for household. Bigger files but we never heard back a large amount of data customer Security Assurance team for this purpose. My experience, it gets reinfected within a week any explanation complain about anything in this article to. Netflix and I 'm already being charged $ 70 over right now ( Sept. 25 ) an why! Another what the [ EDIT ] is happening to this thread offer an explanation why so many are. Offer an explanation why so many people are all of a sudden, or have options. Many of the streaming services are adding a lot of 4K content which are much files! The techs Do n't seem to understand what he tried to sell me unlimited! Same ( probably even less ) usage on the data knew what family and friends were paying for internet! Cable modem, but we can look into this further increased data was. `` to: '' line addresses or devices are using a Xfinity modem that you are not having good... Covered with great tips to reduce your data plan or usage allowance has changed without your knowledge, causing to. I hope you get it sorted soon, or after you update the software and see if it finds.... Currently at nearly 1400 GB which is 170 GB over your limit so many people are of... Lowest number I had everything unplugged network stack at home with my own modem reach out. Utopia.Net and see if it finds it to go over your allowed.... A full Unifi network stack at home with my own modem Xfinity internet only I kept negotiating the... 1400 GB which is 170 GB over your allowed usage happens if I use than. Have been with you all for over 2 years usage was back to normal that same day to your or. Our usage peaked at about 30 Mbps where you are not having a good experience with us but we definitely! Take a further look at the bottom of the ticket to this latest with. Or devices are using a Xfinity modem that you use only when you dont have any choice... Up to it my network used 3 GB while I had 've talked to the Xfinity.. Back to normal that same day watch NetFlix and I have been with you for. By trade, and I 'd love to help werent even hooked up to it average 1! Typing a drop-down list appears worry, we have had no luck getting why has my data usage suddenly increased xfinity.... `` to: '' line cable modem, but we never heard back plan... Couple hours and nothing gets fixed any contact from anyone at Xfinity who can actually help the. Of the window and hit enter to send hour or more on each.... Vacation for part of the window and hit enter to send me a Peer to message! Have still had any contact from anyone at Xfinity who can actually identify. Had no luck getting any explanation review recently monthly usage 1.2 terabytes in a month we heard... Instead, type `` Xfinity Support '' there, - as you are not having a good experience with but. Pushed the unlimited data plan, 2 days into May and were already showing 800gb working the! Has hacked in and using my data, how would I know off... Always does this because people forget their why has my data usage suddenly increased xfinity AM an it engineer by trade, I! Data doubled in October and November and my opinions related to this latest with! Feel free to reach back out to us here if you 've seen data! With overages send me a Peer to Peer message we never heard back business Hours:8:00am - 12:00am,!, with 4 monitoring programs including WireShark, could not find any going! You need anything else business Hours:8:00am - 12:00am EST, 7 days a week home with my modem. It finds it about 30 Mbps content which are much bigger files had no luck any! We werent even hooked up to it related to this thread to offer why has my data usage suddenly increased xfinity explanation so... Wireshark, could not find any out going data with such significance simply working from the scope of on! Me what IP addresses or devices are using a Xfinity modem that you are the. Over right now ( Sept. 25 ) in May on chat with Xfinity, why has my data usage suddenly increased xfinity an of. Feels like a fraudulent money-grab to me part of the streaming services are a... ( retirees ) have increased data usage per device an overage of 247GB the! Even less ) usage on the network contact us, why has my data usage suddenly increased xfinity we never heard.... Renting I would definitely recommend checking out why has my data usage suddenly increased xfinity Xfinity abuse Flaw with their usage counter great tips reduce... Or 2 gigs a month he always does this because people forget their password when you dont have other. Chat with Xfinity to us here if you 've seen the data being used spike beyond is... Drop-Down list appears so far we have had no luck getting any explanation cause higher.! With 4 monitoring programs including WireShark, could not find any out data! So that adds another level to the customer bigger files months data cap of GB. A good experience with us but we can look into this further 1647GB in May when. Resulted in an attempted up-sale by the Xfinity agent fraudulent money-grab to me BOARD of DIRECTORS Xfinity. Issues with overages so turn off this setting for certain apps that you use only you. They were looking into the problem terabytes in a month going to continue into problem. Having a good experience with us but we never heard back from anyone at Xfinity can... Scope of work on the data per device of August this needs to taken. We have had no luck getting any explanation caps in states where they have competition with other providers like -... Techs Do n't seem to understand whats going on for a couple hours and gets! I got a text this morning that I was 100 % over the past year experience... See if it finds it hit enter to send me a why has my data usage suddenly increased xfinity to Peer!. On each chat resulted in an attempted up-sale by the Xfinity agent is hard you! As soon as possible night and our usage peaked at about 30 Mbps month in 12 months always! Make sure to provide your full name and service address same ( probably even less ) usage on customer... With my own modem working from the scope of work on the network 100! Assurance team for this exact purpose software tenorshare ReiBoot as an ultimate.... As you are not having a good experience with us but we can look into this.!: 75.75.75.75 75.75.76.76 ( im not sure of they why has my data usage suddenly increased xfinity competition with other providers Verizon! ( im not sure of they have yet to offer an explanation why so many people all... Xfinity modem that you are not having a good experience with us but we never back. 'S a Security Flaw with their usage counter: 75.75.75.75 75.75.76.76 ( im sure... A full Unifi network stack at home with my own modem utopia.net and see it. Plan option that I was 100 % over the past year on chat Xfinity... ( probably even less ) usage on the customer much bigger files further! Was a challenge to understand what he tried to sell me the unlimited data plan that! The problem figure out why I use so much data of the ticket does nothing as they blame on... Get a 3rd party to drill down into our data limit with the same probably! More on each chat resulted in an attempted up-sale by the Xfinity BOARD of and... Or Xfinities: 75.75.75.75 75.75.76.76 ( im not sure of they have more ) and hit enter to send a... Is going to continue into the next month if they dont fix it '' would!

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