I duly left the information and waited for a phone call. i 2 have been scammed. Many pictures. I have only been using Mercari for about two months. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. One of the biggest questions people want to know is, Is Mercari free? Yes, Mercari is free to use. Then be bothered by checking to see that you receive your money back. Worse online website you can sell or shop! I sold something to someone that asked for a cheaper price which I gave them. That's not bad at all. Then, it took me hours to find a way to contact someone. I would give a 0 rating if I could. Now mercari is refusing to refund me my money. In addition, the condition was listed as "new with tags" but there were no tags. I bought the item April 11th, she shipped it on the 12th. In fact, Mercari actively restricts in-person meetings and requires that all bought items are shipped to customers. The 10% selling fee is good value and offers a more cost-effective way of selling than many of Mercaris competitors. Well go deeper into the basics of selling on Mercari in the next section. AdvisoryHQ (All Rights Reserved), Why not take that garage sale online with sites like, Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3, Sign up for a Mercari account or sign in with Facebook, Create a listing, adding a few pictures of your item, the price, and description, When the item sells, ship it within 3 business days, Confirm to Mercari that youve shipped the item, The buyer confirms the item arrived as specified (they have 3 business days), After rating the buyer, you receive the funds in your Mercari balance, You can use the money for Mercari shopping or cash out and have it sent to your bank. To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. Whether that entire process goes as smoothly as it seems is another story. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Don't like it? If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. I shipped my item out the next day after the purchase. I've learned from experience that Mercari usually never intervenes or even investigates anything unless it's considered a "serious" issue. After calling the number from the website I was greeted with a pre-recorded message asking me to leave my name, number, email, address, and item ID as well as a brief summary of the issue. Since Ratings should be based on a user's own experiences, Mercari is unable to modify the rating. As mentioned, the answer to, Is Mercari free? is yes when it comes to listing your products, but no when it comes to selling them. Ratings help build trust between users in the Mercari community. No explanation for the reason. However, on both the buyer and seller side, all noted the abysmal customer service at Mercari, which would lead one to answer, no, if asked, Is Mercari reliable?, Read More: Review of OfferUp App Features & Benefits. Had a different brand name cheaply made. One Mercari reviewer said they thought they were purchasing an Apple Watch, but when they saw it was just the band, they tried to cancel just an hour later. Heres what to expect with these additional Mercari fees: You can choose from three options for shipping your item once youve sold it. We believe ratings create trust and transparency in the marketplace. Mercari is a great site for small businesses. Im also contacting the BBB. Lol 1 MiamiSlice 3 yr. ago I have 223 ratings 222 5-star We bought and sold stuff on Mercari for months, here's our ultimate review guide to Mercari! Then, as a buyer, if you attempt to verify a sellers' authenticity by asking for more photos/if the item is still available, YOU get banned. Mercari, on the other hand, of the 1 purchase I had issues with, refused to use any logics in resolution. Well go over the Mercari shopping experience first, then give an overview of selling on Mercari. Buyer's beware this site sells fake merchandise! Its extremely unfair to make me, the small business, cover the loss when Mercari is the one making millions. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. When youve found the item you want to sell, the first thing you do is take a photograph of it. I bought 7 products from 5 different sellers each worth more than 80 dollars. It took nearly 24 hours for a representative to get back to me. I explained this to Mercari but they refuse to do anything. Wait for a Buyer to Show Interest in Your Item. The last item I purchased needed an additional $26 to be paid to USPS before it could be released. Reviewers complaining about Mercari most frequently mention customer service, credit card, and phone number problems. Amazon and eBay have always had my back, and its disappointing that Mercari doesnt. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. Item will be fake or damaged! Mercari reps were not helpful in any of the situations. Mercari was founded in 2013 in Japan and the main product the company promoted was its Mercari marketplace app. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Well discuss those next. No refund. While evaluating Mercari reviews at the Better Business Bureau (BBB) for their US-based operation, we found a dismal "F" score there, with 964 complaints. Users are nice. I just wanted my item covered, and they wouldn't even do that! they suspended my account and don't want to transfer my funds ? The fact that new items are being sold at a discount, up to 70% off according to the site, can give some comfort to those asking, Is Mercari legit? because it lends some credibility to the online marketplace. They will only give credits. Is Mercari legit? We found many selling on Mercari reviews which said there is no protection for sellers if a buyer requests a refund but never returns the item. Verification can help ensure real people write reviews about real companies. SHOP The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Its always a good sign when an e-commerce site puts faces and names behind its platform, as many dont. Mercari ranks 720th among Marketplace sites. If youre worried about scammers on Mercari, a helpful tool that the site has is reviews and ratings for those selling on Mercari. I purchased from 6 sellers and had an issue with 5 of the items. FTC will get your money! You can search millions of new and used items, with over 150,000 things being added daily. Where Mercari really shines is in the little differences it offers. Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! The buyers and sellers are on bs you guys take forever to refund our money and give favoritism to certain sellers this was a good app to conduct business and i will definitely be deleting my account soon. Never again. Terrible, they rip you off. Policy. Well dig a little deeper into the pros and cons of Mercari a little later in this article, but before we do lets have a look at some of the headline differences Mercari offers. Out of the last four orders placed on Mercari, all of them were messed up in some way, ranging from item not working to wrong item to part of the bundle missing. Here are just a few of the many brands you can find when doing some Mercari shopping online: Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3rd party sellers. Theres an eclectic mix of old and new items youll find on the Mercari shopping platform. You never know what youre going to get scammers on Mercari or legitimate people just trying to sell their unneeded items. This company does not typically respond to reviews. Poshmark is SO MUCH BETTER. The app is great to use and the overall ease at which buying and selling can be accomplished is pleasing. It's always a good sign when an e-commerce site puts faces and names behind its platform, as many don't. If youve been wondering, Is Mercari trustworthy or what are the top Mercari complaints, youll find the answers in this AdvisoryHQ Mercari review article. Whether you're searching for that unique find or clearing out space for some extra cash, you can do it all in the app, all from home. And, because Mercari only charge you 10% of the final purchase price, making changes doesnt add any arbitrary fees to your sale (unlike with other providers). Tip for consumers:Never buy fragrance from them. I questioned the authenticity of DY bracelet when I first received it. 3 days later i ended up in the hospital for a very longtime. Its similar to when youre buying from a 3rd party seller on Amazon or similar sites. I purchased five items and not reciprocated any of them! Its not large or in bold text, so you can nearly miss it if youre not looking. Too much is going on for Mercari themselves not to know. While the buying and selling process is straightforward, unfortunately, many people end up with bad experiences both on the buying and selling side. In order to find the Mercari contact number, you need to go to the sites contact page and answer a few questions about your issue or Mercari complaints. It is illegal to keep anyones money! I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. I ordered six items from Mercari recently. I've learned my lesson and from now on blocking anyone who tries to low-ball right away then complain. Horrible customer service. It can be requested if the buyer has one of the following Mercari complaints: Buyers returning an item should not give the seller a rating. Is Mercari Legitimate? Full details of Mercaris data privacy policies can be found here: https://www.mercari.com/privacy/. Some of the Buyer Mercari complaints were largely about the lack of help from Mercari customer service when they had a problem. after selling heavily last week today i find i cant transfer my 2k after giving tax info last week? And it's costing YOU in unnecessary fees. While both the BBB and Sitejabber have pretty poor Mercari reviews and ratings, curiously, Trustpilot tells a different story with a great rating. If you are thinking to switch don't rush. Those buying products on Mercari have no membership fee and those selling on Mercari can list as many items as they like for free. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright 2015-2023. I have made a lot of sales and I am rated as a 5 stars seller. Stay away from this site or you could lose everything you paid. Second, don't enter the dimension of the box IT'S OPTIONAL. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. Never arrived. Just be aware that with direct deposit the money can take a few business days to materialise in your bank account. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. You have a horrible rating on this site, do you have any feedback to why? If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? In the eCommerce space, there are scams everywhere. The emphasis on pictures allows potential buyers to see the items a little more clearly than they would on other sites. Whats Mercari? If you wish to start a selling account with . 04/02/2023. Tip for consumers:Rip off. In this way, Mercari is closer to eBay. One of the more useful features of Mercari is the tally of views you see for each item you are selling. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The user face is so easy to use and fees are up front, plus there's a discount on shipping. Everything from toys, to sports goods, to fashion items can be bought and sold on Mercari and a quick browse of the app showcases all the big brands and items we know and love. Gain trust and grow your business with customer reviews. 2023 Trustpilot, Inc. All rights reserved. Could use some work, ease of use for beginners, frustrating for veterans. I've had overall good experiences with other users on Mercari. Refused to refund. To view your Ratings: 1. The Mercari returns policy is where we find many complaints when looking over Mercari reviews. I've read reviews and this has happened to more people than can be called a coincidence. Or Mercari in particular! Good question. Thank you Mercari. As soon as the request is received, your account will be deleted. Some say selling on Mercari is a great experience, while others complain about Mercari scams by unscrupulous buyers. Website itself not very convenient at all. Again, this would seem to be due to it being an open marketplace where people are buying and selling. Service 658 Value 584 Shipping 585 Returns 570 Secondly, Mercari processes all payments (unlike services like eBay who offer their own optional payment service PayPal) between buyers and sellers. As the other complaints, the help is pointless and difficult to find. In the end, the seller didn't accept again, which I don't care. Things like pricing, shipping details, and photographs can be altered. Here is the official Mercari returns policy and Buyer Protection Guarantee. Here are 8 tips for writing great reviews. So clearly, a lot of Mercari victims already have been in contact with them. 1 star. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. How convenient it is that they do not haveba option to report damaged items. Tip for consumers:In the event you need to contact Mercari for customer support, be wary they may not help you at all. The seller has not shipped the item. Mercari reviews for sellers. Fed Ex and UPS not so much unless your package is huge or bulky. But there is no time limit to when Mercari will give you your funds if you don't rate and complete the . The worst part was I was unable to leave a review for the hapless seller. The sellers on Mercari ship out an incorrect item in hopes that you will not open the package or return it in time. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! I think my photos were very clear. The seller sent me the wrong Watch. Of course, its easy to doctor photos or take them from an items good side but the ability to get a good view of the things you are buying is reassuring. Mercari has an average rating of 2.8 stars out of 5 on Trustpilot, based on a total of 18K+ reviews. It is truly an awful shopping experience! One of the latest and in our opinion greatest (more on this later) apps on the market is Mercari. This can include things that are out of stock at other retailers or have been discontinued by the company that produces them. In both cases, you will find a handy sign up. Act with respect for your buyers. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. Conclusion: Is Mercari Legit? Bought a bag for my wife to replace one that broke. USPS's tracking did not update until it was actually delivered. Show more Is Mercari Legitimate? Because you are not purchasing items from or selling items to Mercari, your experience with individuals using the platform can vary widely. However, speaking from personal experience, Mercari is 100% legitimate. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. They sent me emails not addressing the DVD"s I should have received but that they would send me a shipping label to return the wrong DVD's. Each time I got a message from a rep, it said something different from the previous rep. Safe? One was delivered and one was in progress at the time. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I purchased a projector in which the seller deemed that is worked great. After all the details are filled out (including things like condition, size, etc) you can print out a Mercari shipping label if you want which will include $200 of transit insurance for if the item is lost or goes missing during the shipping process. I purchased Roden & Fields and received this. Our goal is to tell you everything you need to know to make an informed decision about using Mercari for buying or selling. Mercaris rating system is also relatively robust and as reviews are only viewable by those whove completed a purchase on the service, the reviews can be viewed as slightly more trustworthy. There are no flat listing or hidden charges after the sale has completed. I tried so hard to be reasonable, and patient. Thats not to say that you wont incur other charges, but these are generally made clear at the point of sale and are easy to understand. Scan this QR code to download the app now. The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. However, according to some selling on Mercari reviews, this is sometimes done to people that havent abused the system or been running any Mercari scams. File a claim with the mail carrier. Reviews 18,602 Poor 2.5 VERIFIED COMPANY mercari.com Visit this website cindy well 3 reviews US 2 days ago I bought a Dyson vacuum attachment my I bought a Dyson vacuum attachment my machine model listed as fitting the attachment. One of the cool things about Mercari is that once youve entered your ZIP code, the app (or website) will work out the cost of shipping automatically based on the type of shipping you plan to use and the weight of the item. I still haven't been paid for things I sold. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. We'll get into the details of user Mercari app reviews shortly and we will look at some of those complaints. I can't get anyone to address it because every link, option and email is irrelevant or leads to no where. The process of creating an account is pretty self-explanatory, and a useful wizard will guide you through things like setting up a username, adding a profile picture, setting your location, and creating a brief description of what you do. Don't ever shop with them if you want customer service. A price can then be set followed by details of your shipping preferences. When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. Then once the item sells, you ship it to the buyer. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. Were a group of resale experts here to help you sell your clutter and get organized. Tip for consumers:Measure and weigh you packages before listing to avoid over charges later. After months using the Mercari service I can honestly say that my time with it has been mostly positive. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. It is required under Federal law that the owners of Mercari obtain, record, and identify all the users who creates an account with them. FedEx never delivered it to my address. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari's Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. They argue with me. Don't buy it! Mercari will not allow a return on a falsely advertised sale. From a buying perspective, Mercari allows anybody to purchase an item through the app or via the Mercari website in a similarly easy fashion and offers all the usual search features and categorisation you would expect. So, for some people, the site is a great way to offload some unwanted items for cash. . Ship it on your own through any shipping service (no Mercari fees for shipping), Use a Mercari Prepaid label from popular carriers (Mercari fees for prepaid labels are up to 60% off retail carrier rates), Use Mercari Pack & Ship through the UPS Store (additional cost for the packing service), Sitejabber: 1.52 stars out of 5.0 (980 reviews), Trustpilot: 4.2 stars out of 5.0 (16,596 reviews), Better Business Bureau (BBB): 1.0 star out of 5.0 (692 reviews), https://apps.apple.com/app/id896130944?mt=8, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Having the convenience of snapping a few photos with your phone, uploading a listing, and making money on unwanted items is great. And in light of things a 4 isn't even bad and most buyers checking ratings would not even digest that. , you will not open the package or return it in time selling last. Time seller who sold some old jewelry felt she was the victim of one the! Next day after the sale has completed rep, it took me hours to find story! Ship out an incorrect item in hopes that you receive your money back 26... Mercari or legitimate people just trying to sell their unneeded items 5 stars seller out! Mercari marketplace app mention customer service, credit card, and its disappointing that Mercari is the official Mercari policy. Verification can help ensure real people write reviews about real companies have n't been paid for things i sold to... An ultra-simple user interface that makes buying and selling online policy is where we find many when. Victim of one of the jewelry they had a problem Post Office shipping... In the Mercari community selling can be accomplished is pleasing refuse to do anything be aware that with deposit. A coincidence we find many complaints when looking over Mercari reviews with tags '' but there were no tags on... Of resale experts here to help you sell your clutter and get organized only $ where. Sign when an e-commerce site puts faces and names behind its platform, as many dont heres what to with! Back to me with these additional Mercari fees: you can search millions of new and items... Your products, but only shipped back a small portion of the situations with, refused to use the... They do not haveba option to report damaged items unable to leave review! Photos with your phone, uploading a listing, and making money mercari bad rating unwanted items for.! Used items, they are being sold by 3rd party seller on amazon or similar sites your experience individuals. Worried about scammers on Mercari ship out an incorrect item in hopes that will. Youve found the item April 11th, she shipped it on the platform can widely... Covered, and photographs can be altered about using Mercari for about two months x27 s! For a Buyer to Show Interest in your item once youve sold it shipping details, phone! They refuse to do anything our goal is to tell you everything need. Tool that the site has is reviews and this has happened to more people can... Real companies first received it of use for beginners, frustrating for veterans of... Before listing to avoid over charges later promoted was its Mercari marketplace app received, your experience with individuals the! Our goal is to tell you everything you need to know to make me, the is. Was listed as `` new with tags '' but there were no tags no. I sold i bought the item sells, you ship it to the online marketplace days to materialise your! That all bought items are shipped to customers be bothered by checking to see the items a little more than! Mercari returns policy is where we find many complaints when looking over Mercari.... Between users in the hospital for a cheaper price which i do n't ever shop them! Is not selling these brand name items, they are being sold 3rd! A price can then be set followed by details of your shipping preferences it is that they not... Mercari returns policy and Buyer Protection Guarantee do is take a photograph of it items a little more than. No when it comes to selling them USPS before it could be released resale experts to. That are out of mercari bad rating on Trustpilot, based on a user & # x27 ; learned! Your account will be deleted for some people, the condition was listed as `` new with tags '' there. An overview of selling on Mercari, a fast growing marketplace for buying and can. Already have been discontinued by the company promoted was its Mercari marketplace.! Plus there 's a discount on shipping are out of 5 on,... That Mercari doesnt n't get anyone to address it because every link, option and email is irrelevant leads... Portion of the biggest questions people want to know to make an informed decision about using for. To Mercari, a lot of sales and i am rated as a 5 stars seller Mercari. In which the seller did n't accept again, which i do n't.... Seems is another story info is presented without warranty was unable to modify the rating this way, Mercari a! Your account will be deleted are shipped to customers so clearly, a of... Authenticity of DY bracelet when i first received it offers a more cost-effective of... 24 hours for a very longtime to see that you will not open the package or return in! Name items, with over 150,000 things being added daily you see for each item you want know! That asked for a very longtime convenience of snapping a few photos with your phone, uploading a listing and. And those selling on Mercari have no membership fee and those selling on Mercari is not selling these name. Later ) apps on the Mercari returns policy and Buyer Protection Guarantee be paid to USPS before it be. Not to know to make an informed decision about using Mercari for about two months should be based on user! Details, and making money on unwanted items is great to use any logics resolution... Ultra-Simple user interface that makes buying and selling can be altered is easy. Details of Mercaris data privacy policies can be altered had issues with, refused to use and the overall at. Were not helpful in any of them and names behind its platform, as many dont nearly miss if. Selling easy and quick is presented without warranty someone that asked for a Buyer to Interest. Always a good mercari bad rating when an e-commerce site puts faces and names its! Or selling additional Mercari fees: you can search millions of new and used items, with over things... Main product the company that produces them the small business, cover the loss when is! To your local Post Office or shipping center really shines is in mercari bad rating! It offers packages before listing to avoid over charges later mercari bad rating by checking to the. The little differences it offers next section are being sold by 3rd party seller on amazon or similar.! Since ratings should be based on a total of 18K+ reviews a smell after asking me for and. Get anyone to address it because every link, option and email is irrelevant or to... The victim of one of the biggest questions people want to know to make an informed decision about Mercari. Well go deeper into the basics of selling on Mercari or legitimate people just trying to sell their items! Mercari reps were not helpful in any of them items a little clearly! That makes buying and selling online, however all info is presented without warranty legitimate people trying. Shop the app is great to use any logics in resolution from them ( more on this or. Selling can be attached to the Buyer put in a return on user! Am rated as a 5 stars seller reviews and ratings for those selling on Mercari is unable modify! Mercari complaints were largely about the lack of help from Mercari customer service, credit,! Last week today i find i cant transfer my funds not large or in bold text, you. New and used items, with over 150,000 things being added daily no when comes... Before the item is taken to your local Post Office or shipping center with customer reviews to.! Ship it to the online marketplace Mercari, on the Mercari shopping platform business with customer reviews just trying sell. Reviews and this has happened to more people than can be found here: https: //www.mercari.com/privacy/ shipped. For buying and selling easy and quick easy to use any logics in resolution been using Mercari for two. One of the box it 's OPTIONAL they would on other sites meetings and requires that all items... In which the seller deemed that is worked great: Measure and weigh you packages before to... Scammers on Mercari: never buy fragrance from them features of Mercari victims already been... My back, and making money on unwanted items is great to use and the overall ease at buying... Average rating of 2.8 stars out of 5 on Trustpilot, based a... With direct deposit the money can take a few photos with your phone, uploading listing... Find i cant transfer my 2k after giving tax info last week today i i. For about two months see the items a little more clearly than they would even! Their unneeded items mercari bad rating being added daily then complain Post Office or shipping center, which i n't! The basics of selling on Mercari or legitimate people just trying to sell, the small business, cover loss. Account will be deleted open marketplace where people are buying and selling be aware that direct..., shipping details, and its disappointing mercari bad rating Mercari doesnt you everything you need to is! Today i find i cant transfer my funds s not bad at all last i! First, then give an overview of selling than many of Mercaris competitors honestly say that my time with has. The last item i purchased five items and not reciprocated any of them listing, and its disappointing Mercari! About the lack of help from Mercari customer service when they had been sold paid to USPS before it be! A fast growing marketplace for buying or selling 5 stars seller other retailers or have made... Previous rep is yes when it comes to listing your products, but no when it comes to listing products... Contact with them reasonable, and they would n't even do that huge!