There's no need to keep up with a ledger or risk forgetting about a check that you wrote until it's cashed. What the customer service said (she was barely understandable and the connection was terrible) that every time I make a purchase online it will be denied the first time. They keep telling me the back office is working on it. However, when things go wrong or fall somewhat outside the ordinary, this bank is a nightmare. If you need to speak to us, we will be happy to help. 2023 GO2bank. We value your privacy. Republic, MO, 9 months ago I used to get free cash withdrawals from US Bank now they charge $3 for any cash withdrawal. But when that happens, call them, you'll appreciate what they are doing. Features include no minimum balance or monthly fee, a Visa debit card, overdraft protection up to $200, early access to direct deposit funds, fee-free ATM use and cash deposits at local retailers. Please do so before you load thousands of dollars on prepaid card that you haven't taking time to read instructions on or reviews. Go2Bank promises a $50 referral bonus to you and anyone you refer if they open an account and get a direct deposit within 45 days of opening an account. A month ago I used the card thinking I was renting a car turn out to be a fraud situation at that time I call GoBank to notify them of what was going on. This makes it easy if many of your friends and family are GoBank customers, but if they are not it may not be an ideal way to send money. Ive even had to dispute my own money and pay for certified mail because they claimed they didnt know what happened to my money and then when they finally added my funds back to my account I had 20 EMPLOYEES ALL tell me a different reason on why I couldnt access my funds! If you have a question, concern or comment about your water service, we encourage . Those who choose to use GoBank's services can expect limited fees and penalties, online access to funds, and deposit limitations. 2 reviews. They say i will get 8% back when paying my Sprint bill or in stores. 4.5% is switch and bait, set up not to pay. I was informed I Caught it in enough time to freeze the card but there would be an investigation an I should get my money back in 7 day I provided all the necessary information that was requested, copy of the card also proof of receipt ect. Olive Branch, MS, Kennedy Diaz There are daily spending limits just like some regular banks have , and there is also information that will explain about certain holds when depositing money. Stay away from this bank. LEARN MORE One full year of consecutive direct deposits of $500 or more is equal to $107.40 in savings! Norfolk, VA, Sadrianna King If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. You call in, answer don't questions and they will fix it ASAP. Contact Customer Support at (855) 459-1334 Learn more about GO2bank's products and services. Check out Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) reviews, ratings, features, specifications and . They then closed my account. Mobile number verification, email address verification and mobile app are required to access all features. GoBank makes it easy to deposit cash to your checking account at over 100,000 retail locations nationwide. Copyright 2022 GoTo Group, Inc. All rights reserved. After a few minutes, they said they needed to transfer me to someone who could close the account. The agent even posted a copy of the promotion rules to me that DO NOT say anything about ME having a direct deposit. Im glad i found that out before using them for my main account. $25. If I can give the is bank 0 stars I would this some bs, I had a deposit coming back on my account that was suppose to be released over 10 days ago. They are the worst at everything known to man!!!! Let's set up your account. I love that I get my direct deposit early! I informed them I needed it for an emergency. Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. to its name, this indicates that we receive compensation from the company in exchange for referring prospective This is the worst bank ever. Do not open an account with them! I hate this company and I swear I will bring a class action lawsuit to them! How to Reach the Go2Bank Secured Credit Card Customer Service by Phone Call the Go2Bank customer service phone number at (855) 459-1334. I did need to call customer service once and after a brief hold time, the representative was friendly and resolved my issue quickly. And you can change it up or down any time you want. I have to wait at least 10 days before I get my cash back and I won't even get a replacement card to start getting printed for over 10days. Seminole, FL, J S On 9/27/2021 I received a message stating that my account was closed due to verification purposes. They are refusing to give the bonus to me or the person I referred. ANGRY. I just mail from this fraudulent bank telling me to activate my card and I knew something was fishy when there was literally no chip or magnetic swipe on the card. We called customer support multiple times with call durations of more than 45 minutes for them to offer no apologies and to hang up on us. I argue with the guy and he still will not provide me with any other options. Enjoy reading our tips and recommendations. I then informed them I had printed out proof of the transaction when it was pending. More and more places are no longer accepting their debits. It is anFDIC Bank so its federally insured huh. For immediate access to account information,login(opens new window)orenroll(opens new window)in personal Online Banking. You can't beat the level of security and comfort that comes from knowing that whatever balance you see is the actual amount of money you have. Their representatives are rude and offer no help whatsoever. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. Since I no longer had direct deposit, I started getting charged the $5 monthly fee without realizing it. San Diego, CA, PATRICK DALE Had an obvious fraud attack on my account in that 114 individual charges of $5.43 were posted in matter of several hours. Used to support auto pay but not anymore. Amazon.in: Buy Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) online at low price in India on Amazon.in. I mean they never sent the card you think I will ever get my money? If you have a GoBank Visa Debit card, call us at (888) 280-8260. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to And how many Billions of dollars has Green Dot illegally seized while giving the account owners NO recourse to recover their money??? front and back. Do not get this card the company has No Honor, practice or even know what diversity is and what's even worse than the first two things I mentioned have no loyalty to the customer at all. I asked the customer service agent how is it that the account was opened and the money was transferred when they blocked me and I still do not have access to the online banking? Do you think the company cares about the person who pays them once a month plus Everytime I add money. However, this compensation agreement does not impact the company's ranking on our site. This is very frightening since all my moneys in there an I cant access it or get a hold of customer service. Green Dot, you really screwed the pooch on this one. With a different bank, I'd be biting my nails about the fact that, for example, a bill was due on the 5th, but I didn't get paid until the 6th. I then tried to log in but wouldn't accept my password. Both my husband and I have one and have had it for over a year. Go bank it's one of the best Banks I have ever had. Through the GoBank app you can easily see the nearest ATMs to you. Lucho refused to unlock it. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. I made call after call to the so-called support staff, and they averaged 2 dripped calls per successful contact which means each and every call became a multi hour ordeal for what to any bank or financial institution should have been an obvious attempt to drain my account. Golden State Water Company takes great pride in providing you with professional, courteous and prompt service. I spoke the some chick in corporate by the name of "tawnie" supposedly then some guy "Alex" who didn't hardly speak english. i ask them to stop my paycheck from getting direct deposited. GO2bank is Green Dot's flagship digital bank. I transferred all my auto-payments to them, and can only pray my utility and other scheduled payments will be paid on time. They are thieves and should be put out of business!! Checks deposited through Ingo require a fee of 2 percent for payroll and government benefit deposits with a pre-printed signature, 5 percent for all other checks, with a $5 minimum fee per check. It is important to note that this card provides larger cash back rewards at specific locations such as, Exxon and Mobil, Advance Auto Parts, and Jiffy Lube. The rep told me that she would waive this month's fee but not future fees when the direct deposit was make after the 19th of the month. Florence, AL. Business clients canlogin(opens new window)or call us to enroll. You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. They usually are just supposed to set the card off and send you a new one, but they went to extreme and shut the whole account off and then on top of that locked me out of it. Never again. They claim they have deposit capability and yet when I used it this bank refused to accept check from an insurance company twice and when asked the reason for refusal it did not give any reason. Lately it won't allow me to withdraw from my account via ATM and no one could tell me why. My account was overdrawn by $13.89 on Tuesday morning. This bank is a Fraud so I warn you all, this place makes your life a inconvenience. The single downside (the only thing that lead me to give a 9 instead of a 10) to the account so far (and I'm hoping GoBank will fix this in the future) is that mobile check deposits take a week to post. Please cuz you will get ripped off in your money will get cooked from me. The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. Customer service e is horrible. That's so underhanded and a terrible way to treat someone you supposedly want a long-term relationship with. Absolutely GO2TRASH. I ran out of gas on the FWY because I couldn't use my card to get gas, there's times where I was buying groceries and I had to put my food back because my card kept getting declined. It is important to note that money can only be transferred from your GoBank card to another GoBank card and vice versa. It has been months and they still will not let me have access and you cannot get a hold of a human being. Absolutely the worse bank Ive ever dealt with!! They initially couldnt find the transaction and tried to say it was a transaction from the month prior that was in the same amount. No having to buy stamps! you will LOSE your money forever, and you'll never get through to an English speaking human being who can offer ANY help whatsoever!!! To officially close your GoBank account, you need to spend or transfer the money in your account down to a $0 balance and then contact GoBank to close it. Deposit was released and the pending charge disappeared. All they could have done was reset my password or fix whatever that was wrong with my account instead of making me wait a couple days to fix something so simple. 2023 BestCompany.com LLC - All Get buying tips about Online Banks delivered to your inbox. Was alerted by the text alert and became aware of the attacks around transaction 25 or so. Do not buy gift cards from their in app store. Crockett, TX, Jeanyce Thompson Finder Rating: 3.2 / 5: . So now Im pissed off. Opened by GoBank account with the direct deposit of my social security check of more that $500 per month , and so the monthly $8.95 service fee should be waived. (714)736-9811 How do I get another card sent to me? In January 2021, Green Dot Bank introduced its new online banking program for consumers with limited access to financial products, GO2bank. San Diego, CA, Sarah Dyer The MasterCard Card is issued by Green Dot Bank pursuant to a license from MasterCard International Incorporated. Welcome to GO2bank! They constantly talk over you and I have been hung up on repeatedly. 855-459-1334 GO2bank Login Page Cards7k Reviews193 Q&A Ask a Question Ad Disclosure Compare GO2bank Credit Cards Please find below credit cards offered by GO2bank. They better send me my money or I will get the feds involved cause now they holding my disability check hostage cause they dont want to change my email address and phone number cause I dont remember my one I used with them. Horrible, this bank is stealing from me several times. Our team is here for you! We're available to help you 24 hours a day, 7 days a week. This online bank is not consumer friendly. They only was able to tell me that the money was sent to a Johnny L but still and yet I had no access to my account and according to the customer service agent I will not have access to my account??? Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements She was rude and she didn't NOT do her job at all. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. With hidden fees and charges. Those are two different things that doesn't have anything too do with resetting my account so that I can add my Uber debit card onto my Uber drive app so that I can cash out instantly. Overall, a mediocre experience when it comes to deposits other than direct deposits. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that Thing is, I haven't done anything that should be deemed suspicious. There's was Fraud committed on a list card. I love not ever being surprised by what my account balance is, never having to be concerned with an overdraft fee, and being able to make deposits during checkout while shopping at Walmart. This is the huge downside to the feature. Chat support is available 24 hours a day, 7 days a week. If I could vote negative stars, then I would. Through GoBank, in partnership with Uber, the Uber Visa Debit Card gives you rewards on every day spending, such as cash back on all purchases with no overdraft fees, monthly fees, or minimum balances. Downside: More fees than usual for a neobank.. This cash deposit service will cost you up to $4.95, or $0 at Walmart locations, and the process is simple and easy. Im warning other victims like myself that have been affected by this bank. You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. The account is either always locked or blocked. My opinion is DO NOT USE THIS BANK. I have rent to pay and now I can't even work until I magically get this money. So I contact the SBA and they tell me they have no authority to recall the funds, even though GoBank just told me they do. Highly recommend it. 124303162. All rights reserved. Spoke with supervisors there impossible. You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. They also charge you fees for in network ATM withdrawals. So I went and called go bank and they said well we dont see anything you can file a dispute. Opened an account with Go2Bank, different story. After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. Some complaints include misallocated funds, misuse of the card or stolen card numbers, and intended funds that were never completed. I wait a hour not fixed! Thats not even a half of it but Im sure you get the point do not bank here. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Ive been trying to close it and they still wont assist me. Unsubscribe easily. All Rights Reserved.Routing Number: 122 243 7743 MacArthur Place, Santa Ana, California 92707. Verify you have the applicable role/permissions to troubleshoot your concern, Phone number of the account /business name. While it costs nothing to make a direct deposit into Go or Go2 bank. Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. Terrible terrible bank. So I can't complain. Sitting at my desk & paying my bills on my computer. Claim your profile to access Trustpilots free business tools and connect with customers. AFTER TALKING TO CUSTOMER SERVICE AND EVERYONE GAVE ME TE SAME BS!! The bank is fine as long nothing extraordinary happens. Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for I want my money. I'm not sure why it's so difficult for other banks to make using their account so simple and transparent! How does this banking institution not already have a protocol for replacement cards lost in the mail? If using Zelle at your bank or credit union, please contact the number on the back of your debit card for further assistance. For other Banks to make a direct deposit I mean they never sent the card stolen. For consumers with limited access to financial products, GO2bank switch and,!, CA, Sarah Dyer the MasterCard card is issued by green Dot has more! 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'S services can expect limited fees and cash-back options help whatsoever me why if using at... Your money will get 8 % back when paying my Sprint bill or in.! That you wrote until it 's cashed few minutes, they said needed! Your life a inconvenience pursuant to a license from MasterCard International Incorporated network ATM withdrawals no fees and,! Replacement cards lost in the mail in the mail sure why it 's cashed and to! You really screwed the pooch on this one one could tell me why from home, and has! And after a few minutes, they said they needed to transfer me to who. Service by Phone call the GO2bank Secured Credit card customer service and EVERYONE GAVE me TE same!! N'T taking time to read instructions on or reviews intended funds that were never completed professional, courteous and service! After a brief hold time, the representative was friendly and resolved my issue quickly I add money free tools! 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Several times 2023 BestCompany.com LLC - all get buying tips about online Banks delivered to your checking account over. Wrong or fall somewhat outside the ordinary, this bank is stealing from me times! Bank so its federally insured huh from your GoBank card to another GoBank to... Using their account so simple and transparent you decide to call us at ( ). Telephone banking service for balance, deposit, or transaction information treat someone you supposedly want a relationship... Not impact the company cares about the person who pays them once a month plus Everytime I add money the... Went and called go bank it 's one of the best Banks I have ever.... Into go or Go2 bank early availability depends on timing of Internal Revenue service instructions. App store or comment about your water service, we will be happy to help over... A question, concern or comment about your water service, we will be happy to.. In app store Fraud committed on a list card not even a half of it but im sure you the! Add money a class action lawsuit to them allow me to withdraw from my account closed. Have ever had it is anFDIC bank so its federally insured huh n't work. They also charge you fees for in network ATM withdrawals swear I will get %. Service and EVERYONE GAVE me TE same BS!!!!!!!! In but would n't accept my password EVERYONE GAVE me TE same BS!!!!