They then add insult to injury by now recanting their intention to reimburse me for the insurance claim paid out by my insurance company. I've been advised that Dale Garrett will be coming to my home tomorrow at 1PM. Pros. Call: (843) 491-0354. In order to assess their stated concerns, we would like to conduct an on-site visit with the homeowner and the Senior Warranty Manager in their area. How BBB Processes Complaints and Reviews, BBB Serving Central South Carolina & Charleston. Now that we've lived in the house, we have realized that the lot is not properly graded. Homeowner made contact with the builder on 12/10 via text message where he indicated he did have the key in his possession and would drop it off on Monday. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Therefore, surfaces in our home always have a white film of dust. $770,000. It is still Mungo's name on the product, whether they fix it or not. A new home should not bread this many issues. Mungo has Lied to me about appointments who have never showed up or either made decisions against what they told me they were going to do to something else. Mungo Homes has a Diversity and Inclusion rating of 3.4 out of 5 stars, based on 15 anonymous community ratings. Four months after I closed, on the morning of September 18, I woke up to find that one of the decorative bricks from the top/front of my home, had fallen and hit the windshield of my Jeep Wrangler and broke it. They did however see one spot that needed to be repaired by the stairs, but despite service requests and texts to our mungo representative, the floors have yet to be repaired. The first property manager- Mike Reese assured me that a French drain would be installed in my property to fix the water issues- but he has left. The 4th key that was supposed to left by the builder was never provided to the homeowner. Mungo National Park is part of the Willandra Lakes World Heritage Region. I have attached a snippet from the PreContruction Meeting, Survey, Approved Plot Plan Permit and a photo of the mud/water we drive through on a daily basis. When I asked him if he checked the other bricks to make sure they were secure, his comment was, "The others should be fine". So I contacted justin again and he referred me back to *** who was the warranty manager in charge after ***. A check was not issued because an out-of-pocket expense was not incurred. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. He said that would have had to been spoken about in the pre construction meeting. Tony expressed his apologies for the matter in which these items were handled. Business Response A warranty review visit has been scheduled with the homeowner and our Senior Warranty Manager for May 6th at 11:00 AM. We were advised by Mungo the issue was fixed and so proceeded with our closing. I did so on 5/15. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. With some investigation I've uncovered an unreal amount of water damage. I enjoyed every moment. Mungo's website has a document that specifies how a lot should be graded (https://s3.amazonaws.com/buildercloud/26736fa7a8f240dfa5653b2c99b2ff69/Grading%20and%20Drainage%20-%20Website%20February%202020.pdf). Hold your hats, it's a dumpster fire. During the walk thur we noticed our backyard was not done properly and had standing water and wet spots.the builder said they would have it fixed.well a month went by a guy came with a wheel barrel full of dirt poured it it the spots and put hay on it.as soon as it rains the holes fill back up with water.ive contacted the builder several time.nothing has happened i just want what I paid for.or give my money back so I can have it professionally done. Worked on my time. Furthermore, we are scheduled to complete the homeowner's 30-Day Warranty Visit on February 23rd at 9:00 AM. Even with them cleaning my whole house painting and changing light fixtures switches etc everything came back next day. Please help me to get Mungo to fix leak. Taylor Morrison2. They are merely trying to get out of having to reimburse for their negligence and I am disgusted by the entire way that they have approached this. They said they needed a separate worker to fix the caulk they cut through. My husband showed him the home inspection report. When you buy a MUNGO Portable Folding Table online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. So we contacted Mungo Homes warranty to try and get both things replaced and fixed but they would either not pay the extra amount to get it replaced or not a replay at all. We find this keeps a long forming relationship with our homeowners that we truly cherish. Before it becomes structural and I have to have my house condemned. In December we discovered that the crack in the flooring was caused by a crack in the concrete slab foundation of the home. And yet the 2008 Aussie indie Lake Mungo is the recipient of just such accolades, the centre of a micro viral content industry that has labelled it the scariest, saddest, most devastating, and . I waited and waited so I took pictures from start to end for documentation. Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised. Many here have faucets w/ foul-smelling water. This was NEVER addressed when I was buying the home which to me seems deceptive as I've had multiple landscapers confirm that Mungo would've been able to identify this prior to even trying to sell the house. Mungo was made aware of this and they chose to come repair the roof while we were out of town and without any heads up so who knows if they were even installed correctly the second time around. Sort. I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. It is very easy to see there is a big difference . Really, we wanted the yard level why would we remove anything. After Dark: Lake Mungo. So, we are here to share the real tea on what's going on in Congleton Farms and other Mungo communities. The complaint has been investigated and resolved to the customers satisfaction. The homeowner contacted the Mungo Homes on January 17, 2022 regarding issues regarding some discrepancies as far as the readiness of the home. For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. Until the foundation is fixed, then, this complaint will remain open. View more property details, sales history and Zestimate data on Zillow. They have lied and said we would be using a different company to get opinions on things that they did not do which was a recommendation from the inspector they hired. The chief executive of the homeless charity St Mungo's has apologised for sharing information about migrant rough sleepers with the Home Office. Myself, age 22 starts medical school July 14th. Share your photos and videos with others to prove the truth of your words. My home has black soot like stuff getting on EVERYTHING in my home. Business Response When any issue was brought to our attention during the first-year warranty period we made sure to assess the issue and address it, if warranted, as we do with all our homeowners. Have over 30 pictures from beginning stage til now with patch work. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. *** finally came out and looked at my problem on 06/29. In this moment I then understood this isn't really OUR house, this is Mungo's house that we MIGHT buy based on our $3,000. This has been VERY STRESSFUL FOR ME WITH NUMEROUS NIGHTS AND DAYS OF TEARS! I just want my yard fixed and that terrible smell gone. On October 18, I sent Reuben the follow-up email, requesting an update on the insurance claim reimbursement that was promised me. I called the service representative *** @ XXX XXX XXXX; her customer service skills and professionalism is terrible as she does not do follow-up calls and often lies. Our complaint with Mungo is that the foundation should have been poured correctly so that it does not crack, and when given an opportunity to fix it, they should have offered a structural repair, not a cosmetic repair. We gathered dirt to fill holes and I had 5 trees removed on the hill. I heard nothing back from Chris either. This response was only given after a threat of legal action. The hood itself became loose. For the last claim, promises were made but not fulfilled Business Response The homeowner has been contacted and we have verified their list of concerns. Need to find a different location? Guest half bath on first level was backed upon being used and started having problems in March . Posted: April 13, 2023. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. Business Response We strive to keep open lines of communication with all homeowners during the homebuying process, and thereafter. We don't want cosmetic repairs, we want the foundation fixed. He did not. The average salary for Mungo Homes employees is $44,494 per year. We corresponded with Reagan Morris at Mungo. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . Scott replies to say he would send via email and update us once via email each week with photos. We had just moved in during January. I have followed up with our team and would like to apologize for any confusion in our communication efforts to resolve the unfortunate incident with the loose brick over your garage. After being able to get bk into my normal routines i started noticing black smoke soot/mold like stuff on cabinets, fridge, paper plates, doors, sockets, switches, etc. A Mungo Homes representative will reach out to the homeowner directly to seek additional information and schedule for a roofer to address this issue right away. Mungo Homes Review 2023 Customer Satisfaction Report. I've attempted to reach out to Mungo and it appears no one answers phones there. Getting any type of response or repair is like pulling teeth. 68th percentile. 07/02 - Resent photos to HVAC Company per their request via phone. The plumber (Wendell) from the Mungo SOS sticker (*** Plumbers of Columbia) indicated that the water main break was present since the home was entered; indicating the leak was caused by a brick hitting the water main pipe. All items will be addressed on the day of their appointment, July 21st. This is by far not fair and noone should ever have to go through this. A Mungo representative has been in contact with the homeowner and an appointment has been scheduled for February 19 at 10:00am. There were a couple of problems with the house, the kitchen vent hood and the conventional oven. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. When winter rolled around, our floors started bubbling up. They were negligent and should keep their word to reimburse me. I replied that i already did. As with any insurance claim, the insurance company who incurs the cost for repairs has the option to recoup their losses by filing a claim against the insurer of the party at fault. $434,870. In advance of our one year warranty inspection with Mungo, we had Palmetto Pride come back to do another inspection so we could submit a warranty request for anything needing repair. I have texts and pictures for proof and they still dont want to fix the issue saying when the tree was removed the roots from the tree must have hit the sewage tank. Despite additional challenges posed by COVID-19, this home is on schedule to close on 7/13, which is within the time frame communicated on the contract. On 7/7/2022, I discovered bubbling at the rear of the home while attempting to remove the pinestraw and lay mulch. We are taking Mrs. concerns very seriously. The area was home to the famed Mungo Lady and Mungo Man, whose 42,000-year-old remains were discovered on the shores of Lake Mungo around 50 years ago and are the oldest human remains ever found in Australia. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) As a homeowner, to be notified of potential major systems issues after closing is not ideal. In our contract we requested a double 16 foot driveway due to him needing somewhere to park his service van. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The warranty coverage clearly states that lot grading is a covered item. 07/01 - No response to 6/1 email, sent a follow up email. The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. 4 Reviews. This was an extremely unusual occurrence - one that our builder team had no prior experience navigating -- which may account for the confusion that followed. This was completely careless and disrespectful and after much debate, we were compensated correctly, although our grass was never repaired and a representative from mungo came multiple times to look at our house and cars without our knowledge. Winston Ridge, March 2023. They have only paid for one testing and i have done my own testing. APPLY RESET. I feel like I've been deceived and Mungo was aware, especially since one of their warranty managers directed me to file a complaint to have my issue resolved. As a result, we offered to make cosmetic repairs as a gesture of goodwill. *** XXX-XXX-XXXX, ***@gmail.com, Shugart homes, a division of Mungo homes built Camden Park neighborhood. We have been in contact with Mr. to address his areas of concern when the weather permits. Whether it's date night, a family gathering, or an outing with friends, we'll make sure it's an experience you won't soon . Come to find out, almost every neighbor in our mungo neighborhood suffered some kind of AC issue. The septic tank was pumped by a company at Mungo Homes expense. I was informed that he was furloughed and that *** was gonna resume the job! Upon inspection by the HVAC installer, white dust is inside the air handler, as well as dust accumulated in the ducts as found by removing the registers and filter access panels. This is caused because there was never any flashing installed on the trim pieces. The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. Scorched wires, flashing lights, & both legs of power replaced. We worked with Debra O (Sales Rep) and Trent C (Lead Builder). Fourth time: (October ) The same leak has returned again. This home is only 21 months old and has happened to.other Mungo homeowners. 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