NOTE: Spaces are limited. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. Taking it a step further, we also packed each webinar with practical guidance on how to improve sub-optimal business practices by adopting the proven methods of best-in-class. The internal gauges, built on the KPIs that matter to us, are now in use around our office and are driving better performance throughout the organization. Check out all of the webinar recordings in this series: CEO Growth & Profit Topic Date/Time Expert Watch Now! When employees have a real, actual stake in what theyre doing - versus going through the motions based on what someones telling them to do - it motivates them to work harder and do what they can to hit their goals. Business leaders sometimes feel challenged with giving their team members more ownership because projects and responsibilities naturally change as seniority does. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. BrightGauge lets you choose how you view your data, what integrations to implement, and more, giving you more control over how you do business. Keep your clients at ease with backup and disaster recovery you can trust. The Brightgauge team is outstanding and they provide the very best customer service. Choose More from the top right corner of the page. After a night of struggling with developing reports from Kaseya and ConnectWise, I searched for a better solution. Even if you can't attend the live webinar, well still email you the recording. Automatic provisioning and Single sign-on access from ITSupport Portal. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. If a single gauge can improve your business, imagine the benefits you will get from all the Dashboards, Reports and Scorecards! BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. Enter a Client Name (e.g., BrightGauge). - The tool has a clean and easy interface and getting what you want in an attractive format is simple. Using that NOC/Operations center as an example, heres a really simple way to assign each of your techs a ConnectWise Automate-specific dashboard that he or she can own completely. 1. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Automatically, every month. The ConnectWise platform makes it easier to run your business, deliver your services, and secure your clients. I ran into a bug where a report did not display exactly how I wanted, they had it fixed how I wanted by the following day. As always, we love your feedback and your questions, so shoot our success team an email any time! In Connectwise (CW) I would create custom SQL reports and then I started using the built-in report writer, but it just takes too long. We recently signed up with BrightGauge to utilize their service to generate monthly Network Health reports for our clients. They enable MSPs to deliver the highest value by becoming an active player in the IT budget planning. If you've got questions about Dashboards or want to see Dashboards in action. And so on and so forth. Click Register Client. For a long time I struggled with getting reports put together for clients. Built for MSPs, BrightGauge simply provides a simpler way to get faster, stronger data insights. Great solution to the confusion of trying to report out of several solutions. If you didn't have a chance to tune in to the CEO Growth & Profit series live, the Partner Success team combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. NOTE: Spaces are limited. First comes the target customer profile, then comes driving technology standards. If you need help, the BrightGauge team is responsive, friendly and knowledgeable. Stephen McCollum, First Call Computer Solutions. Peter provides tips from the best-in-class on how to employ and update your technology standards. Their team is amazing to work with, extremely helpful and astonishingly responsive. Even if you can't attend the live webinar, well still email you the recording. They go above and beyond expectations. NOTE: Spaces are limited. We highly suggest you RSVP to each webinar now! As always, we love your feedback and your questions, so shoot our success team an email any time! With that kind of visibility, you can prevent anything from falling through the cracks. Automatically capture and input data points into charts to quickly identify and analyze patterns and trends. 2023 ConnectWise, LLC. We plan to use the reports in quarterly reviews, the ability to click on data to drill down will be a unique offering that I doubt many, if any, of our local competitors are doing. Announcing another big set of BrightGauge Reports updates for this month: your company logo, cleaner background color, and an overall clearer presentation of information. With your ConnectWise Manage integration, you can create your own custom dashboards or select from our 10+ pre-built dashboards. As always, we love your feedback and your questions, so shoot our success team an email any time! If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. This is the single most important reason you need to be using BrightGauge. The builder will now stop you from resizing items bigger than the page. Forget toggling back and forth between tabs and logging in and out of different accounts to access the business intelligence (BI) dashboards you need. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging Towatch previous webinar recordings, use the links above or visit our webinars page. We have been working with BrightGauge for the past year and are delighted with the results so far. Monthly reporting for us involved 5+ days per month running reports from ConnectWise & GFI, exporting to Excel, merging into Pivot Tables & then generating graphs. This presents a consistent brand regardless of the solution used. CW does well at collecting the data, but as anyone that has tried to use report writer knows, reporting is not a CW strength. For MSPs, quarterly business reviews provide a opportunity to truly become their clients' strategic technology advisors. Optimize your business operations through curated packages designed to streamline, standardize, and automate your business processes. In Kim's dashboard, you'd . This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. (If you are not already logged into the University, you will need to click the link twice.) Dashboards put all your important KPIs in a single pane of glass, giving you a 10,000 foot view of whats going on with your business at any given time. Score 8.4 out of 10. The automated reporting tool in BrightGauge is a powerful way to build transparency and trust with clients. Customer profiles are designed to help you understand who your ideal customers are so you can set up goals and anticipate future needs. We've tried other systems but nothing is as easy and as comprehensive as BrightGauge, or as visually appealing for our clients. BrightGauge team is fast, informational and are great business partners! Users can also display data with embeddable gauges on public sites. Recreate this dashboard in your BrightGauge Account: CIO Operations Dashboard (public view link) CIO Operations Dashboard Buildout Key Want to see more of Network People's work? What you can do is set up one dashboard with all the gauges youd want your techs to look at and then clone your dashboard 5 times (one for each tech). Over 40 BrightGauge integrations come with pre-built default gauges, so you can track your data right away and view your metrics from a single platform. That's why top performing MSPs have mastered the art of conducting value-driven QBRs. Peter also reviewed how to effectively plan and pay for QBRs in a way that will simultaneously strengthen your relationships and improve profitability. Enter your email address to receive updates from ConnectWise. Recommended Method: Clone Existing Dashboards. Use the image cropping tool to edit and fit your image for display. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! BrightGauge provides business intelligence reporting &dashboards purpose built for MSPs. BrightGauge is so impressive in how it assembles that data that any MSP using it now has a great tool in their arsenal to show clients the value of their MSP services. Request a Demo BrightGauge + Your DataYour TeamYour KPIs BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. After reviewing the why, Peter jumps into the how. Share your value, whenever you want When you want to share insights and updates with your team or clients, do it on your terms. Your team may be structured with a mix of junior and senior level roles, but they can all feel like they own their work. In January's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared how best-in-class MSPs identify their TCPs; which in turn, enables them to create synergy within their organization and across their teams. Show off your data with embeddable gauges on public sites. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. With dashboards, youll see whats happening as its happening, so youll always know what needs immediate attention. We have been extremely happy with BrightGauge for our dashboards and reporting. BrightGauge. I would highly recommend BrightGauge and their team to any MSP looking to take their business to the next level. Free guides for improving business operations and more, Recordings offering best practices and how-to sessions, Evaluate your sales team to identify areas to improve, A quick survey that grades your service team. We have started using it as a front end for ConnectWise when I need to work tickets even. Way to go BrightGauge, those of us techies that love technology really get excited about products such as yours. So if you already have a logo set for your account, this update should automatically apply to your emails. We can now (easily) pull and present "real time" data that is both on point and easy to visualize. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. They are super excited as we have never had that kind insight without manually checking. By tuning in, you'll receive pointed advise on how to make a QBR productive and profitable, and how to squash any objections to conducting QBRs from your internal teams. All in One Place Request Demo Your data does the talking Check out the features Real Time Dashboards Goal Management Client Reporting View All Integrations Upgrade your BrightGauge Create historical trends of data that matters, like end-of-day ticket count. We're here to help! We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. With Client Reporting capabilities, you can customize and send Connectwise reports any time of day or week. N/A. 2023 ConnectWise, LLC. We feel that way, too. Skip to main content Contact Us Sign In SOLUTIONS Cybersecurity Management In Kims dashboard, youd filter by the 5 clients assigned to her. You know what makes your employees happy. These tech-specific dashboards can make, 1:1s a lot more productive and efficient. BrightGauge consulting got us beyond where we needed to be with our reports and support has been super responsive. They are continuing to improve the product consistently.. Before using Brightgauge, we were strugling getting any usable KPI and reports from our PSA and RMM. We're here to help! Without a plan and a way to measure success and excellence, its just smoke and mirrors. As we've dived deeper into the product, BrightGauge has completely transformed our help desk through live dashboards and metrics as well as every department. BrightGauge is my single favorite vendor out there. Peter also shares how to approach changing your target customer profile, and he provides tips on managing relationships with current clients who may no longer fit in your TCP. You must be signed in to the ConnectWise University to continue purchase.After signing in, we'll redirect you back here. All the data from various sources (CW, SmileBack and Automate) are in one tool and we use it effectively for decision making and process improvements. Awesome product, awesome team! Select your existing dashboard template inside of BrightGauge. Thanks to Brian, Eric and the Team for all there great work.. My dashboard makes me the undisputed Star Trek geek god at my workplace though, so it was worth wading through the garbage lol: My WIP dashboard Seriously though, for actual work all I've found is Brightgauge as well, and for its price I'd rather just have a giant monitor with like 8 browser windows . The Scorecards are perfect for any company following the Traction Enterprise Operating System. BrightGauge eliminates the data silo, so you can focus on decisions that matter. integration comes with 54 default gauges, so there may not be a need to build any additional gauges on your own. Reserve your place now! The first place I send them is to BrightGauge. View all your business solutions and metrics at once with seamless BI dashboards for easier analyzing and reporting. I can honestly say that it helped us win a deal or two and as such it has more than paid for itself. The tool is super easy to use and very intuitive you can build new gauge and dashboard in minutes. Customize BrightGauge dashboards and sync your most-used business tools in a BI dashboard software designed to give you ultimate visibility. See all you can do with ConnectWise. Sign In SOLUTIONS Cybersecurity Management Everything you need to protect your clients' most critical business assets EDR / MDR Identify, contain, respond, and stop malicious activity on endpoints SIEM Terms. 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