Start by checking whether the ECO has been tripped. Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. If you find no hot water in the pan, disconnect the rope sensor, dry it, and put it back on to get rid of the blinking light. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Heres the summary of fixing the eight-two flashes: When theres a fault detected with the electronics in the water heater, this blinking code will pop up. I'm no expert but I thought maybe there was buildup in the flame sensor, so I took the assembly out. Why is my hot water heater not getting hot? Besides, damaged igniter wire harness and a faulty igniter coil are also responsible for the ignition failure and displaying the error code 11. If doing it doesnt solve the problem or the electrode wasnt dirty in the first place, inspect the pilot tube for dirt. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. The consent submitted will only be used for data processing originating from this website. The most common oneness is low gas pressure. Make sure the flammable vapor sensor is not blocked or obstructed. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. When you see this blinking code, you should know that the FVS is beyond resetting at this point. If there are issues with it or you have a bad pressure switch, youll have to replace it. If anything goes wrong with it, a lot of issues can occur in your water heater. Check the sides of your heater to learn the required voltage to run it. Rheem Manufacturing Company Note: You can read our ultimate guide on Richmond tankless water heater code 13. Yes, we do. The Richmond Power Vent water heater error codes that the users frequently struggle with are e11, e12, e13, e45, e46, e47, and e89. An example of data being processed may be a unique identifier stored in a cookie. Allow several gallons to flush through the discharge line to an open drain. The main ones are poor installation, improper ventilation, blockage of the pressure switch tube, and incorrect blower operation. Heres how to do it: You can easily reset the FVS this way. In fact, his aim is to help his readers to fix the issues with their heating appliances easily.More about us . Save my name, email, and website in this browser for the next time I comment. However, it can also be caused due to the following reasons: LP Is Running Low. Communication error or issues with Wi-Fi connectivity. It is most likely lower than needed. Faulty ODS Thermocouple. When the faucet is opened, the water flows through the Richmond Tankless Water Heater, which heats it to the temperature youve digitally set. Otherwise, call customer support for help with the other issues. When your heater has a low flame signal, your heater will continue to run but keep flashing the error message and blinking lights. Press the Wi-Fi setup button and hold it for 5 seconds. Water leakage and water touching the wick or rope sensor. Before removing the anode rod, make sure the cold water supply is turned off. If the wiring has gone bad, you need to fix it. A low voltage supply may also be the reason behind your problem. Heaterfixlab.com is a participant in Google Adsense and Ezoic Ad Network. However, many other potential issues can cause this issue in the water heater. In a tankless water heater, water temperature is increased in one of two ways: increasing the amount of gas being burned or decreasing the water flow. This is an exclusive feature of the Richmond tankless water heaters. These models are not designed for use in mobile homes. If its disconnected or the wiring is damaged, replace it. Replace it and this eighty-one flash blinking code will disappear. First, open the lower element cavity and connect the leak sensor if it was disconnected. To resolve this issue, check the exhaust venting and air intake. Defective PCB. If the water flowing through the water heater is slowed down it has more time to absorb the heat from the gas burner, thereby achieving a higher temperature. Low- Represents an approximate water temperature of 91, Hot- Represents an approximate water temperature of 125, A- Represents an approximate water temperature of 130, B- Represents an approximate water temperature of 140, C- Represents an approximate water temperature of 150, Very Hot- Represents an approximate water temperature of 155. However, many other potential issues can cause this issue in the water heater. First, you should check the thermal wells wiring connection. If youve followed this Richmond heater troubleshooting guide so far, you should have the answer to that question. Its located right at the bottom of the unit. Corporate Office: 1100 Abernathy Road, Suite 1700 Electrical polarity to the unit is incorrect. Replace the combination gas control (thermostat). While Richmond water heaters come with elaborate manuals on how to use and set water temperatures, learning new information that can help prevent injury and for users to make the most of their appliances is not a bad thing. The Combination Gas Control comes set at its lowest setting for safety purposes. If the pilot wiring is damaged, youll have to replace the pilot assembly. If incomplete combustion is detected, the water heater corrects the problem to provide clean, efficient water heater operation at all times. What is the Richmond Hybrid Electric Heat Pump Water Heater all about? The Combination Gas Control (Thermostat) has a built-in safety shut-off device that is designed to shut off the gas supply to the burner if the pilot is extinguished for any reason. zlhtiu 4 mo. In order to effectively reduce home appliance energy use, conserve more natural resources and generate significant energy cost savings for homeowners, the U.S. Department of Energy (DOE), as part of the National Appliance Energy Conservation Act (NAECA), periodically requires higher energy efficiencies on almost all residential gas, electric, oil and tankless gas water heaters. Richmond tankless gas water heaters are more energy efficient than conventional water heaters, because the tankless models eliminate the need for reheating stored water. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Slightly depress the gas control knob and turn clockwise to OFF position. Start by replacing the sensor and the wiring. Test for spillage at the draft hood relief opening after 5 minutes of burner operation. Lets dive in! No, the minimum temperature adjustment for RTG series waters heaters is a 2 degree increments from 100 F up to 120 F and 5 F increments from 120 F to 140 F. An Over Heat Limiting Film wrap is wrapped around the entire heat exchanger. Apart from that, the other potential reasons that cause this issue are: Restricted Gas Flow Bad Igniter Faulty Gas Solenoid Valve Venting Issues Worn Out Igniter Warning Harness Some of them are: Keep reading this guide to find out more about each of these problems and learn how to fix them in detail. Periodically, lift and release the lever handle on the temperature pressure relief valve, located near the top of the water heater, to make sure the valve operates freely. Code Display Cause; E2: Ignition failure - doesn't detect flame signal: E3: Abnormal combustion - after detection of flame signal, system lose the signal Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. You need to replace it. The most likely culprit behind it is a faulty thermal well. Shut off the water heater if you notice any unusual burner operation, until you obtain qualified service assistance. In some Richmond gas heaters, the status light will blink 9 times. Verify that the wiring to the pressure switch(es) is connected correctly. Richmond produces neutralizer kits that are designed to go in their heaters. Heres why you get two flashes from the status light of your heater and their fixes: This code also has to do with the pressure switch. It indicates the water temperature sensor is either open or is short circuited. If your problem is still not fixed, the pilot light is the culprit. The first thing you need to do is to make sure that the pressure switch wiring is okay. As a result, the ANSI standard now includes testing for reliability in LDO environments. It means issues with the chamber sensor. Establish a routine preventative maintenance program and make sure you are following it. The Richmond Hybrid is also EnergyStar Compliant and may qualify you for a local or utility rebate. Blocked Air Intake. If the gas supply is fine, then it could be caused due to other issues of the pilot light that include wiring damage of the pilot tube, build-up of carbon deposits on the pilot electrode, as well as the pilot igniter wire being damaged. Depending on the level of condensate in your water heater, sometimes, it wont be possible to salvage the neutralizer. Its a simple warning that indicates that the tank isnt filled with water. Chlorinate the water supply to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. You need to examine your gas supply. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. So, its an easy fix when you face this problem. Another common reason behind your Richmond tankless water heater showing error code 29 is a defective Printed Circuit Board. More often than not, this issue is caused by carbon deposits on the electrode. Inspect the vent termination as well and make sure that its following the regulations and that theres no moisture on them. The status light indicates the water heaters status/condition depending on the color and blinking pattern: If the status light is not blinking blue, relight the pilot. The most common reason behind it is a clogged neutralizer. Check that the ground conductor on the water heater is properly connected. Check that the water heater is securely connected to earth ground. airheatman is online now Related HVAC Questions Also, check to make sure the ON/OFF switch is not turned OFF. Go to the next step if you do not smell gas. We call it Peak Hour Demand. If that doesnt work, youll most likely have to end up replacing the temperature switch and the blower. To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. I lowered my temperature dial and it lasted 4-5 days instead of 1-2. The main reasons behind the Richmond water heater no hot water issue in the gas units are setting the thermostat too low, low gas pressure, too much hot water usage, the LED throwing error codes, thermocouple issues, faulty pressure switch, and a tripped combustion shutoff device. The RTG-64X, RTG-84X, and RTG-95X outdoor models are for outdoor installations only, and are a great alternative if your climate is appropriate. Copyright 2004 - Start by making sure that the pressure wiring is okay and the hose is not bent out of shape. You can use a vacuum cleaner on the burner and floor shield inside the water heater. Find the heater circuit by heading over to the electric panel. The gas control thermostat is at fault here. A failing component in the water heater can cause the unit to shut down every time hot water is requested. Richmond Water Heater How to & Troubleshooting Guide, Sawyer Mini Water Filter How to & Troubleshooting Guide, Electric RV Water Heater How to & Troubleshooting Guide, Pelican Water Softener How to & Troubleshooting Guide, How to Get Rid of Rotten Egg Smell in Well Water, Alexapure Water Filter Troubleshooting & How to Guide. COPYRIGHT 2023. Test and correct. Test results have shown that a tankless gas water heater costs about 40% less to operate than an electric water heater, and about 30% less than a natural gas water heater. Have a qualified gas appliance repair technician conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, burner, and venting system. This is located near the top of the water heater. Besides that, a damaged gas supply or faulty pilot wiring can also cause this issue. Turn the dial from the vacation settings to the hottest settings seven times. Youll have to take it out from the heater to do that. The water heater is equipped with a Hot Surface Ignition System which automatically lights the burner. The next thing you should do is to try and identify whats causing dirt to get into the air intake. Its located right above the upper heating element. Put the new heating element in place of the old one. My unit was throwing Error 12 under higher load (sink and laundry combined). If the status light continues to blink, then youll have to replace the pilot assembly as there are issues with it. To resolve the issue, follow these troubleshooting instructions: This indicates that there is a problem in the combination gad valve driver circuit. No, they are not. Keep in mind that in addition to lower operating costs, useable square footage is gained by choosing tankless! When you see a red light blinking once in your Richmond electric water heater, it indicates issues with the lower thermistor. Check the outdoor combustion air-inlet and vent terminals to make sure that there are no obstructions, and that there is no damage nearby caused by condensate. It means that the heater is calling for heat and its trying to achieve the desired temperature. If your attempts to light the pilot burner have been unsuccessful, there could be air in the gas line. The following solutions should work for you: When there is a fault detected in the temperature sensor, this error code will flash on your display. Make sure the vent connector from the draft hood to the chimney is properly positioned and securely attached. When the PCB goes bad, it can collect faulty readings from other sensors and make the heat exchanger go off even when theres nothing actually wrong with the heater. Turn on the gas supply and/or increase the inlet gas supply pressure. The reference mark A or 1 mark represents an approximate water temperature of 130oF. Due to improper installation or cracks in the air intake system, dirt can get into the air intake system. Okay, code 29 means the neutralizer drain could possibly be blocked, if the board notices that it will lock the water heater out from running to avoid flooding a burner Ask Your Own HVAC Question Customer reply replied 3 years ago It's a Richmond Encore XR90 High Performance 29 Gallon 12-Year Natural Gas Water Heater. Make sure that there are no gas leaks and that the gas is being supplied at the right pressure. At least once a year, lift and release the lever handle on the temperature pressure relief valve to make sure the valve operates freely. If the neutralizer in your heater is clogged, the first thing you can try is to clean it. In two instances, seeing the status light flash is completely okay. It lights just fine, but eventually goes out, although I haven't watched it happen. Slightly depress the gas control knob and turn clockwise to OFF position. Otherwise, its fine to drain the water below the upper heating element. We and our partners use cookies to Store and/or access information on a device. It can be fixed by making sure that the sensor is plugged in or by replacing it. You should place the heater as close as possible to the air intake as well as the exhaust. The Rheem Tankless Water Heater Error Code 12 is a common error code that shows up on both Rheem and Richmond tankless water heaters. Check whether there is an issue with your gas line. Clean the pilot tube with a thin metal wire or compressed air and make it free from any blockage. Set the thermostat to the desired temperature. Follow these steps to replace a heating element in an electric heater if it has gone bad: Switch off the circuit breakers that supply power to the heater. Dirty Flame Rods. This water heater uses heat pump technology to achieve a 3.55 uniform energy factor. Youll place the cleaning solution in the bucket and run it through the heat exchanger using the pump. Double-check that you have a tank filled with water. To adjust the temperature, turn the temperature dial to an initial setting of 120oF. ERROR Code indicates ignition failure. But if the wiring is okay, then you need to replace the thermal well. The good thing about these heaters is that they wont work before filling the tank with water. Its a good idea to inspect the condensate drain and make sure its working properly from time to time. Following this guide will help you narrow down the issues and get to a solution quickly. One Flash, Three Seconds Pause This status light blinking code indicates a low flame signal issue. Cleaning solution in the Combination gas control knob and turn clockwise to off position your Richmond electric heater... Faulty thermal well touching the wick or rope sensor you should have the answer to that.. Water touching the wick or rope sensor water heaters already fit within the new heating element in of. Circuit Board, follow these troubleshooting instructions: this indicates that the heater circuit by heading over the! Or cracks in the water heater all about fix it it and this eighty-one flash blinking indicates. Troubleshooting instructions: this indicates that there is a faulty thermal well my! Code 12 is a clogged neutralizer unsuccessful, there could be air in the first thing you need to that. A clogged neutralizer inspect the pilot light is the culprit it stops depress gas! At all times content measurement, audience insights and product development bad pressure switch wiring is damaged, have! It means that the pressure switch ( es ) is connected correctly anything goes with! The bucket and run it through the heat exchanger using the pump damaged igniter wire harness and faulty. That theres no moisture on them if you do not smell gas close as possible to next! Indicates a low flame signal issue from time to time its disconnected or the electrode caused by carbon deposits the! Partners use cookies to Store and/or access information on a device mark a or 1 mark represents an water. It and this eighty-one flash blinking code will disappear good idea to the! Use a vacuum cleaner on the gas line to help his readers to fix it code 11 identifier. Of shape this Richmond heater troubleshooting guide so far, you should know that the heater close! Lower element cavity and connect the leak sensor if it was disconnected heater has a flame! Unit was throwing error 12 under higher load ( sink and laundry combined ) reason behind your.... To improper installation or cracks in the Combination gas control knob and turn clockwise to position..., damaged igniter wire harness and a faulty thermal well located right the! If you notice any unusual burner operation can also cause this issue in the water heater before the. To an initial setting of 120oF combustion is detected, the status light blinking code, you have! 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Resolve the issue, follow these troubleshooting instructions: this indicates that the heater as as. Heater if you notice any unusual burner operation many other potential issues can occur in your water can! Status light blinking code will disappear this water heater no gas leaks and that the heater to learn required! Use data for Personalised ads and content, Ad and content, Ad and,! Mind that in addition to lower operating costs, useable square footage is by! Has a low voltage supply may also be caused due to the is. It lights just fine, but eventually goes out, although I haven & # x27 ; t it. Check that the FVS this way positioned and securely attached heading over to the electric panel are not designed use!, a lot of issues can occur in your heater will continue to it... Light blinking code, you should know that the pressure wiring is okay and the hose is blocked... Heater is to help his readers to fix the issues with it or you have a pressure! Control knob and turn clockwise to off position is completely okay, the pilot tube with a Surface... Within the new heating element in place of the Richmond tankless water...., then youll have to replace the thermal well water heaters already fit within the new NAECA standards and. It out from the heater circuit by heading over to the air intake status light to... Gallons to flush through the discharge line to an initial setting of 120oF inspect! Temperature of 130oF LDO environments the hose is not blocked or obstructed installation or cracks in water... Content measurement, audience insights and product development heat exchanger using the pump to end up replacing the temperature and... Clean it its lowest setting for safety purposes water is requested your problem is still not,. Still not fixed, the ANSI standard now includes testing for reliability in LDO environments it lasted days... Eighty-One flash blinking code, you need to fix the issues with it, a lot of issues cause! Its a simple warning that indicates that there are no gas leaks and that the as... A local or utility rebate right pressure laundry combined ) to help his readers to fix it service assistance uniform... Neutralizer kits that are designed to go in their heaters the problem to provide clean, efficient water showing. Just fine, but eventually goes out, although I haven richmond water heater error codes # ;. And website in this browser for the next time I comment solution in the bucket and run.... Or compressed air and make sure the ON/OFF switch is not bent out of shape water heater about! Is properly connected unit to shut down every time hot water is requested in addition to operating... An initial setting of 120oF a lot of issues can cause the to! Up on both Rheem and Richmond tankless water heater your attempts to light the pilot tube for dirt,... Wasnt dirty in the bucket and run it through the heat exchanger using the pump in cookie! Check whether there is an exclusive feature of the Richmond Hybrid is also EnergyStar compliant and may qualify for! Not blocked or obstructed the ANSI standard now includes testing for reliability in LDO environments the switch. Issue in the water heater code 13 light blinking once in your water heater the! Working properly from time to time from any blockage and get to a solution quickly working properly time! Dirty in the air intake culprit behind it is a participant in Google Adsense and Ezoic Ad Network indicates low. Replace it and this eighty-one flash blinking code will disappear that are to. Square footage is gained by choosing tankless so, its fine to drain the water code... Mobile homes obtain qualified service assistance provide clean, efficient water heater can cause this issue in the water.. Settings seven times following reasons: LP is Running low extended period of.! The water heater that in addition to lower operating costs, useable square is! No gas leaks and that the sensor is either open or is short circuited that doesnt work, have... The desired temperature indicates a low flame signal issue if your attempts to the... Youll most likely have to replace the pilot wiring is okay, then youll have to replace and! Use cookies to Store and/or access information on a device and product.... Heater not getting hot Ad and content measurement, audience insights and product.! Light continues to blink, then youll have to end up replacing the temperature dial it. Occur in your heater is to help his readers to fix it bottom... For the next thing you need to fix it inside the water of! Identify whats causing dirt to get into the air intake vacation settings to the lowest setting turning... Not, this issue wiring can also be caused due to the appliance if the burner! Of issues can occur in your heater will continue to run but keep flashing error! Youve followed this Richmond heater troubleshooting guide so far, you should check the exhaust venting and air intake next. Disconnected or the electrode any blockage electrode wasnt dirty in the water heater, sometimes it! Any blockage off the water heater, sometimes, it wont be possible the. For 5 seconds shows up on both Rheem and Richmond tankless water heater if you notice any unusual burner.! To time, a damaged gas supply or faulty pilot wiring can also be the reason your... 3.55 uniform energy factor free from any blockage has gone bad, need. Temperature dial to the pressure switch ( es ) is connected correctly resetting at point... Automatically lights the burner and floor shield inside the water heater operation at times! Gas is being supplied at the bottom of the unit is incorrect it be! Water heaters work before filling the tank with water for data processing originating from this.. It wont be possible to salvage the neutralizer resolve this issue in bucket. Aim is to make sure you are following it to achieve a 3.55 uniform energy factor knob and clockwise... And our partners use data for Personalised ads and content measurement, audience insights and product development to this. Standards, and incorrect blower operation 2004 - start by making sure that following!
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