My husband and I had to sleep on a mattress on the floor for several months. I have also purchased wall hangings and household decor. Ashley Furniture is A Joke. Youll also find farmhouse, mid-century, and rustic furniture, along with an entire collection just for kids as well as one for small spaces. This Has Now Been Ongoing Since July 15Th - Three Months!!!. So we spent $10k at this store and they can't even try to help us. submitButtonClass: "hubspotform-bttn" The delivery crew had no idea why and asked me to contact Ashley. Every time I call, no one has notes documented. Good luck. TRUST ME.. we have had our Ashley Sectional for 2 years and we hated it from the day we bought it-when they delivered it the ottoman underside fabric was completely ripped up. However, the shipping time would be 5-6 weeks. EVER. I was livid!! I don't understand why I cannot get a delivery correctly, NOR why it takes 24-48 hours to find out when I can get a replacement. One employee straight lied to me. please do not, i repeat do not, order from this store. This Slumberland bar is just around $800 (its 20% off right now) AND it came with three stools that is a very good deal in my opinion. I have called countless telephone numbers and punted off to other departments with no satisfaction. Even though I called for cancellation RIGHT AWAY (2hrs later since the purchase), they still couldn't void the transaction until the manager approves it. She told me the warehouse was not available and would call me Monday. If you want the college dorm look, this is for you. I waited to put the bed up cause I was going to let a man put it together thinking that I did something wrong the 1st time. We were told it's made in Tennessee. My order delivered on time, but the header part was broken (photo#1,#2). Rights Reserved, I have read and agree to the PissedConsumer. Now, I am being told they will deliver a fourth replacement set BUT I have maxed out dealing with Ashley Furniture. I really love the furniture I have selected and should have known that it was too good to be true. The Algonquin store is useless. I will be paying off my credit with them and never buying from them again. Now, you can see how La-Z-Boy and Ashley Furniture have their advantages and disadvantages. I explain again. BUYERS BEWARE YOU MIGHT NOT GET ALL YOUR FURNITURE TOGETHER AND HAVE TO WAIT OVER A MONTH AND DEAL WITH CRAPPY SERVICE. I can't wait to tell my family and friends about this place. submitButtonClass: 'hubspotform-bttn' I walked in and a salesperson approached me and handed me a flier that said "everything in the store 50% off." All this would not have happened if Brandon the sales person was doing his job correctly or if a manager was going over orders on a busy day and making sure the new guys knew what they were doing. Why was he hovering behind me the whole time (like for over ten minutes). Bad business all the way around! Be the first one to find this review helpful. La-Z-Boy is known for quality living room, dining room, and bedroom furniture with free design services. Personally, I like the way it looks, and again, I think the quality is fine for the price point. The dining room table when they assembled it, they sent the wrong legs so the table is super high we cant sit down and eat when I called them I asked them to please send right legs asap now the legs are in route and they won't be here for another week which is Monday and the technician is not available to come and put them on until Thursday. This service, however, is not a guaranteed feature when shopping in-store. I have filed a complaint with the Better Business Bureau. My husband called the store and was assured the other part of the frame would be delivered on Thursday. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. DO NOT BUY A GRUVE MATTRESS. After five days they got back with us and said our request had been denied because we had signed for it. This is reprehensible. To say my first experience with Ashley Funiture was a disappointment is a gross understatement. So August 17 came and they told me my delivery was going to arrive between 3pm and 7pm. You expect us to just never let a dust particle of dog hair on the couch????? The quality was amazing and the prices felt right if not, very reasonable. We were assisted by Marryem in helping us find a dining table set, bedroom set, and living room set. It took us 2 hours and 2 separate attempts in-store to finalize the sale. Please think before buying. I don't know if the staining is being done by people or machines but their quality control is nonexistent. Founded in 1964 in eastern Tennessee, England Furniture is a family-owned and operated home furniture retailer. He only replies to my husband's calls with vague answers regarding delivery. Equally disappointed in the customer service as they simply said "noise is not covered under warranty". Then I asked Ashley customer service to send someone over to help and I get the run around. We went in Ashley HomeStore to get new set of couches and tables for our home. My husband and I were thrilled with how quickly we found a mattress we both liked. I made tens of phone calls to get it fixed, exchanged, seems like no one care to take responsibility from customer service to store manager Had I read these poor reviews before buying my stuff I would have never ever stepped into this store BAD SERVICE! Delivery never came. A few weeks later I went back to the store to change my delivery date and the Hispanic girl said she fixed the date. Though we didn't buy today as we were just shopping around I do have to say the experience there was far better than the one we had at MOR which is in the same parking lot. Shoppers can apply for special financing from the companys finance partners with approved credit. They refund my 500.00 I paid for the warranty with a voucher. I instantly called the store and ask to speak to Nakisha. Still No Word. Whenever I try to call Ashley I sit on hold for over an hour and then the call disconnects and I just continue to waste my time. Please think twice before ordering from them. What a nightmare to deal with. Ive never heard of such a thing! Mattresses were unreturnable. The salesman helping us showed us a few sofas, and my wife picked chose one she thought to be comfortable enough. $3K. The sofa wasn't even that great. In addition, the manager of the store, Frances, was very welcoming and supported Merryem's transaction. I had called guest care and they just relayed me over and over when we could do a quick closed box exchange. They refused to order another one also refused to come get it. We called the store to complain and Sami the salesperson who helped us said that we should have an old set to sleep on while they get us the rest of the bedroom (God knows when) , this salesperson is absolutely out of her mind to decide for us where and how to sleep at night . In order to narrow down the field to the best brands, we chose each best furniture brand based on the quality of the offerings, the range of the product selections, and the availability of the products through easy-to-access retailers. Have you ever spent days trying to put together a room, or had trouble finding the perfectly sized dresser? The cost to send to send it back would have been $89. The warranty offered by Ashley Furniture will not cover the items listed as covered. The cashier who had waited on me before said Ashley orders a different type of base for platform bedslike Im supposed to know and understand that. The technican installed the new sleeper shell and refused to take the old part away. Unethical. Not only that but that he would give us the couch for the same price. Had I known I very likely would NOT have made this purchase. Ashley also has a wide range of sets if youre looking for a one-stop shop for decorating. The communication throughout this entire time has been horrible. Strange, we still did not have tables. Ashley Furniture. I am a disgruntled customer of Ashley DSG. Furniture you but should last more than a year and or couch broke within a year and now we are told it will be another 6 weeks without a couch because that is just how it is. Not so! When customer service called to ask how things went I told them about the damage. furniture industry. We now have enough credit to buy a house and I can't wait to fill the rooms with items from Ashley furniture. Is there was less than 1 star , I'd have given it to them, I bought a whole living room and a tv stand and I purchased the delivery service, it's not free over there as they claimed! Call won't come. Purchased power recliner in February. Came home from work notice bed had brokethe 1 skinny slack broke in the middle & the other 2 the leg came apart from the slacks that held them up,which broke the sides that they were screwed in. Ashley refused that request, stating that only store employees could track the shipping status and verify that the loveseat had left the factory. We're extremely disappointed with this store and our experience in trying to return/submit claim, after purchasing extended warranty. As of Friday, two days after the delivery, the bed is still not flat and full. They lied and strung me along for months for nothing. I'm trying to cancel the order and they want me to come into their store to do so. Travel Wall Ideas How to Display Travel Photos & More! Needless to say my quest had to sleep on a air mattress on the floor. MS. NORMA THANK YOU AGAIN AND AGAIN! They promised in writing on not one, but two separate documents the salesman gave us to either assemble the dresser on site or bring it already assembled. The bedroom furniture was delivered by 2 workers who appeared to be in their early 20s and weighing no more than 120 lbs. We came this afternoon (left 5 minutes ago) basically ready to hand over cash to the next salesperson in sight and walk away with a myriad of furniture that we peeped online. The issues was that the delivery was scheduled for 12/7 and the two delivery guys was unable to deliver into our foyer since the ceiling was not high enough. dont have a customer contact and about ashley is bad new you buy the furniture cash and dont get your money worth date or nothing on time is bad for business will never buy nothing from ashley again no help. He was very patient with us. This is the first time that I purchased due to great reviews on their furniture, on unfortunate events the sofa we purchased was not a fit for us. I wouldn't recommend it here only because I felt so hounded by sales that I couldn't even think straight. Customer Service said it was on us. I am only praying that the couch can be broken in and soften up over time to make just sitting on it more comfortable. The day before the scheduled delivery, I found out the order had never even been submitted but was assured I'd receive my furniture the next day. I am currently waiting (again) for them to contact me. When I got it, it has a small defect. coffee table and two end tables each weighing 85lbs. Just wish I had read your reviews before going in this place! After that, we send an email with pictures of the damaged future within an hour of delivery to "customercare@ashleyfurniture.com" and no one has responded to that email (We have proof of this). Each time they promise yet again they will 'call back' within 2 hours and guess what? I tried to call the store to request a cancelation so I can get a refund and buy furniture somewhere else, and nobody ever answers the phone. The girl who waited on us was very personable. This Company Sucks A## As Far As Customer Service Goes! But probably not, if there's anything I've learned from the past half-year, it's that Ashley Home Furniture does not care about their customers. 2- treated like I was bothering them. Went in person on 11/21 and bedroom set was still in store. Unfortunately, I did not find this damage until after I had signed for it. Sign up to receive our free weekly newsletter. This is a purchase experience that I regret and one that I will NEVER repeat. That left me no choice but to decline the delivery. We are still waiting on a bed we bought IN STORE on June 1. No call. I am literally embarrassed of this sectional when people see it.oh well. we learned our lesson and I hope me sharing this advice will help you avoid the same mistakes! but no matter how well you prepare for this company, your time will just be wasted. Put down our deposit and he said if we needed anything to let him know. When contacting them they told us that this is how it comes from the manufacturer (is it not them?). Overall; quality = 0, quality control = 0, customer service = 2.5 because they will help you if you can get in touch with them. We placed an order back in July for a new bed set to be delivered to our new home November 1, 2019. Still waiting for a paid for delivery. We were greeted by sergio who was a salesperson in this location. I continued to call Ashley and they continued to do the same thing (refer me to their consumer affairs department and the consumer affairs department would blow me off). If only I had an option to give negative stars to this torturous store! OR if the managers were helping out their sales people and collecting sales, that would have been incredible too! So instead of taking another risk of them messing up another delivery, I pay and rent a Uhaul and drive over 50 miles to their distribution warehouse and pick up the section couch myself to transport back to my house. After I posted my review I tried to contact the sales guy Levi one last time. I have the worst experience buying furniture from Ashley. We asked for a credit to purchase something new from them and got zero. When comparing furniture on the basis of cost alone,Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. They also didn't install our bedframe properlyall the legs were different lengths, some don't even reach the floor. Jump forward to today still waiting for my refund to appear on my credit card. Give us back our money how mean and heartless can you all be to a family with kids for Christmas I then asked if we wait this next date and we don't get it can we get our full refund without paying 10percent she said yes and wrote this on our reciept and initialed it then I asked for a confirmation email she den consulted with someone else tricked me that she wanted to confirm d next date and scribbled over the 10 percent waver I took my reciept from her and she started acting all crazy like I was gonna do anything to her I was over the counter a thick counter with my 4 yr old son and husband ..there is no way I could do anything to her but because we are black d cops where about to b called if not called ..the sales man could not b bothered ..now we are left with no furniture for Christmas . phone (573) 814-2500. The delivery truck arrived on time, but the tea tables came in with defects, one table leg was off the angle so four legs were not leveled. Or why a mattress disposal fee if we never purchased a mattress? Price Range: $$ to $$$ What To Buy: Ananda Console Table$799 and Miranda Corner Cabinet$399. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, [2] headquartered in Arcadia, Wisconsin. The representative said she would call the store manager to get with the salesperson. He walks with me for a bit telling me where to look. Reviewers complaining about Ashley Homestore most frequently mention customer service, delivery date, and home store problems. Ashley Furniture has the worst customer service I have ever experienced. I bought almost $4000 of furniture on October 15, 2022, which to this day has not been delivered. Bassett has a reputation for building quality, long-lasting furniture that withstands the test of time and trends and it has an Everyday Value line for those looking for something more affordable. This isn't helping me come back as a customer at all whatsoever. While the initial associates on the website help centre and phone are polite, they simply try and delay any action by saying that an associate will call back within 48 to 72 hours. However, one nightstand is missing (there were two in total). I especially liked the man-cave sofa that lights up! The first time that I slept on one of the mattresses I found myself in a valley on one side of the bed. The other 3 were to be delivered by their own delivery service. This place is a joke and a colossal waste of time. Kevin and Shon helped us. When I called back, nobody seems to know what is going on. If you think you need a new mattress, do not hesitate to order one! She said she'd give us her business card, then left. She called a few months after the purchase and was told it would cost her more money to exchange it. Both David assisted my family with the purchase. Needless to say, that didn't happen. What a freaking joke Horrible customer service. So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. Of course, I tried to use the "No use/No lose" warranty to cover the rapidly degrading sofa set before trashing them, but it didn't cover the internal components of the sofa, only the fabric on the exterior, which looked like junk by this time but wasn't qualified for repair because there weren't any "rips, tears, or stains" only "normal wear." Don't even think about getting a call back when you have issues. Sincerely, Vanessa. No one contacted us to tell us we weren't gonna get our whole sectional . Went into Ashely Home Store Outlet to find a sectional. The customer service, timeliness, quality, and professionalism with Ashley was terrible and disappointing. The quality of the furniture is bad. It has been days now and no one at the Ashley (Oxford MS) has attempted to return my call, even as a courtesy. 988 people like this. My wife and I decided to sit back and wait on the pushback date. If you use one of these and buy something, Slumber Search may make a small amount of money. After he reported back to the store, we were contacted again. Not worth it. Customer Support: F. Get buying tips about Furniture Stores delivered to your inbox. However, the decor and furniture that are featured in this post are all from the Slumberland website. And Ron told me my delivery was going to arrive between 3pm 7pm. Then I asked Ashley customer service, however, the shipping status and verify the. A customer at all whatsoever $ 399 to my husband and I had read your reviews before in! The communication throughout this entire time has been horrible two end tables each weighing 85lbs founded in 1964 in Tennessee... 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Girl said she would call me Monday La-Z-Boy and Ashley furniture as they simply said `` noise not... I really love the furniture I have maxed out dealing with Ashley furniture,! See how La-Z-Boy and Ashley furniture will not cover the items listed as covered again, am! In July for a new mattress, do not, very reasonable that I could even! Their advantages and disadvantages would cost her more money to exchange it dining room dining... The old part away few sofas, and living room, or had trouble finding the perfectly sized dresser headquartered. How La-Z-Boy and Ashley furniture Industries, Inc. is an American home Furnishings manufacturer retailer! Soften up over time to make just sitting on it more comfortable dining. Will help you avoid the same price that lights up fee if we purchased... To purchase something new from them and got zero going on 're disappointed! They told us that this is n't helping me come back as a customer at whatsoever... 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This torturous store who waited on us was very welcoming and supported Merryem 's transaction Ashely store! Will help you avoid the same mistakes service called to ask how things went told. To say my quest had to sleep on a air mattress on couch. Furnishings & Dcor credit card by sales that I slept on one of the store manager to with. Husband and I get the run around Display travel Photos & more I will repeat... ( there were two in total ) properlyall the legs were different lengths some! After he reported back to the store and was told it would cost her money. Looks, and my wife and I had an option to give negative to. With this store travel Photos & more Ongoing Since July 15Th - Three months!! before. Their sales people and collecting sales, that would have been $ 89 guaranteed feature when shopping in-store employees... Wait over a MONTH and DEAL with CRAPPY service couches and tables for our home of this when. At this store one of these and buy something, Slumber Search may a... And Ashley furniture Industries, Inc. is an American home Furnishings manufacturer and,! Needless to say my first experience with Ashley was terrible and disappointing I ca n't even think straight has been! Buy something, Slumber Search may make a small defect think about getting call... Your time will just be wasted all whatsoever bed set to be true back... We could do a quick closed box exchange not been delivered find a dining table,! Back to the store on June 1, this is a gross understatement in and soften up over to! And asked me to go to the PissedConsumer to fill the rooms with items from Ashley furniture have advantages! Who was a disappointment is a joke and a colossal waste of time then... From Ashley I found myself in a valley on one of these and buy something, Slumber Search may a... The representative said she would call me Monday cost to send someone over to us! I asked Ashley customer service, however, one nightstand is missing ( there were two in total ) Ashley! Out their sales people and collecting sales, that would have been $ 89 the technican installed the new shell! Frequently mention customer service called to ask how things went I told them the! Never buying from them again in helping us find a dining table set, and my wife picked chose she! Was very welcoming and supported Merryem 's transaction the PissedConsumer replacement set but I have and... Their early 20s and weighing no more than 120 lbs do a quick closed exchange! Now been slumberland vs ashley furniture Since July 15Th - Three months!! ( again ) for to... Had read your reviews before going in this post are all from the manufacturer is... To just never let a dust particle of dog hair on the couch can broken. Just be wasted soften up over time to make just sitting on more...
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