Delivered. Called my daughter and she never received them. Bouqs also cares a lot about building relationships with like-minded florists and farmers, being kind to the environment along the way. I am so hurt and upset. I cant tell how nice they really are when they arrive because mine arrived half dead and defrosted. And I didnt know why. Long-lasting blooms, straight from the farm--starting at $44. I have received multiple compliments on them even though I just got them the two days ago! If you cant not only survive, but also shine, in the flower business on this day, bad weather or not, then you aint ready for prime time. This is never the experience we want our customers to have, nor is the standard of beautiful, farm-fresh flowers that we pride ourselves on. Skip, cancel, or pause your subscription any time after your first order. That needs to happen sooner! The Bouqs Co. also allows you to choose the bouquet size and flower collection you prefer- choose from Farmer's Market, The Classics, Volcano Roses, and Simply The Best. We are very sorry to hear about the quality of your recent Bouq! Your kind words and 5-star rating mean so much to us, and we hope to continue to provide great service for years to come! Every two weeks I look forward to receiving a bouquet of the freshest flowers available! Bouqs Pros and Cons Pros The flower arrived and were absolutely gorgeous and just as they were pictured. Their response, We are not responsible for the bad weather which could cause delivery problems. The Bouqs Co. offers perks in addition to free shipping, including up to 30% off every subscription order, and site-wide savings on succulents, air plants, or dried flowers. I guess the reason they dont have a customer service phone number is because they know they mess up frequently. I have their monthly subscription and it adds so much joy to my life. We discovered here are a number of collections to choose from, including: Farmers Market, Classics, Roses, and Seasonal arrangements. While delivery can be expensive, its arrangements are fairly affordable and designed well. Read reviews further down the page, too, for more personal experiences. Payments will be made automatically through the credit card saved in your subscription profile when the next Bouq in your queue confirms or begins packing at the farm. Our team is dedicated to providing honest and thorough product reviews, but also empowering the community to learn from each other through trusted reviews of your own. Select or add the new default recipient and ensure to hit "Change Default Recipient". This was my first time ordering from Bouqs. I love the idea of a flower subscription - this is also something new that I've never seen before. Flowers are not fresh. It extends the best deal, with up to 30% savings plus free shipping. You can snooze your subscription for up to three consecutive deliveries, or skip an individual delivery in your subscription management dashboard at any time. Also, due to restrictions unique to Hawaii, Tropical Bouqs, plants, and arrangements containing eucalyptus are not available for delivery in Hawaii. Since the order was on them I thought it would be worth it, only to find out that they still charged me for the order they canceled. Fresh and lovely. This takes more than an hour for each box. HORRIBLE FLOWERS, NOT AS PICTURED!!! Bouqs knows that changing your mind and customizing your giving plan on the fly is part of life, which is why you can edit, skip or cancel at any time. In our Bouqs flowers review, we found the Bouqs Vibrance to be flashy in the best way. I am not in a position financially to subscribe for the monthly flower delivery, but I plan to eventually. The type of sunflower in the pic and the type of sunflower I got are 2 different species. I am still reeling from the awful flowers I received as a gift. Want to give someone special a gift that lasts? This bright and clean arrangement is perfect for that individual who adds light to your life, or to show that youre thinking of them and that you care. Your email address will not be published. I could have bought a bouquet at the grocery store for far less and it would have been much better. Bouqs VS Bloomsy Box: Both companies work with ethically sourced farms, and often send their flowers in bud form to ensure freshness. It was frustrating because I had entered all the information and didn't find out to the end that it was unavailable. Show More Posts from thebouqsco. In our Bouqs flowers review we were eager to know if there were any promotions or discounts. (Compared to lilies that I buy from supermarkets which normally last a good 2 weeks). Sadly, I have experienced every fear a consumer would have ordering live plants/flowers online through The Bouqs Co. but never again. You do not have to send the flowers to the same person or house every month, and you have the opportunity to pick and choose how and when you want to use the subscription. $127 wasted. You're in control of your deliveries, and can make updates in the Subscription Dashboard. and none helped me. The Bouqs. Our Bouqs flower review concludes that this is a lovable subscription! Unsubscribe at any time. were passionate about the simple, meaningful act of giving and receiving flowers. Everyone that I've sent flowers to on my monthly subscription has absolutely loved it! The customer service was terrible. The delivery was timely. After two failed orders, I will no longer order from them, nor will I ever refer them to anyone. This was my 5th floral arrangement andI was very disappointed. I also trim the stems. This is the 2nd time Ive recieved flowers from you. I have the order number, the confirmation number and the supposed delivery date. It was a lack luster arrangement and highly overpriced. Agree! But then I changed my mind. . Ive ordered from Bouqs many times, and this was a first. The point is that I ordered flowers to bring joy to my mom and this is now the second time that the flowers came dead. ConsumerAffairs is not a government agency. Bouqs offers online ordering through regular and subscription services. I liked your selection of flowers and plants. Truebill is incredible! Sometimes, they will offer subscriber-exclusive upgrades and premium-priced Bouqs, which you can opt into. John and Juan combine interesting backgrounds to run a flower business their finest. And thank you so much, Russell A.! Texted customer service; they were prompt to answer. Do not order for Mothers Day! The fully online service makes it easy to find and send flowers. Select your preferred Bouq size and ensure to hit "Save Changes". Bouqs has a fan base to back this up: the company currently has 171k followers on Instagram. Its flower subscription service especially has been a big hit, saving people both time and money (the site also provides a nice discount which you can pass on to family and friends). Bouq offered a replacement bouquet (would not agree to refund), so I accepted, hoping for the best.The 2nd bouquet was in even worse shape than the first - had to go straight into trash can. The Bouqs Co. offers three subscription sizes with a standard charge: $40 for an Original, $52 for a Deluxe, and $65 for a Grand. Select the subscription you want to cancel, Select the renewal date and how often it recurs, We'll save you time by canceling services so you don't have to. Flexibility Last month was Ranunculus and they were perfect. Save my name, email, and website in this browser for the next time I comment. From diving deep into our Bouqs flowers Review, we think that this bouquet would be one of the nicest ways to make a pal feel special and put them in a great mood. They may not be as hip as this California company, but they will deliver your flowers alive, and if they dont they always make it right somehow. This time was the only disappointment I have had. Bouqs gets that life can get hectic and theyre adaptable. She thought it was a scam and trashed them. It pops in a room and leaves you feeling sunny. They fit every occasion and can compliment the most intimate of lifes moments and relationships. They did not deliver the bouquet I ordered for Mothers Day. Got the app 20 minutes ago and I'm already canceling subscriptions I don't use and never knew I was paying for. Guests who check out without an account have a $25 delivery fee. What is the point of picking an arrival day if they arent going to get there by the time? Sure its nice to get flowers for free but what the heck?!!! Theyve been reviewed favourably by TechCrunch, Forbes, and Good Housekeeping. It is easy to change your subscription type or the frequency of your deliveries. 1. They said I should place a re-order and use Paypal or ApplePay, and not use my credit card(s). When you sign up for a subscription, you have the ability to choose whichever blooms you want from its exclusive collection. This company is phony and uncaring. It goes against our guidelines to offer incentives for reviews. It is if they stood there were dropping their heads in sadness. The wild about you bunch, got here, brown, broken leaves, flower heads all broken off, its full of side if highway, empty field weeds. At this time, however, the management dashboard is only available to the account holder who purchased the subscription. Reels. The greenery creates a sense of calm with the peaceful wash of white. I sent my 85-year-old mother flowers from this company, which I scheduled to arrive two days before Valentines day to avoid the rush. Note: I am/was not a first time customer. The flowers werent sent out from California until the afternoon before they were suppose to arrive in Nee York City. Plus, exclusive discounts on one-time orders. My flowers were delivered to the wrong apartment. Customer service is chat and awful. We have had a couple bumps in the road, but the Bouqs customer service has been exceptional. Prices range from $44 to $69, which is. Our Best Deal. Ive signed up for the subscription and I usually time it for when we are having parties/events. This company has now TWICE failed to deliver the flowers actually purchased. TAKE MY ADVICE. Truebill not only helped me identify what I needed to cancel, and helped me cancel everything easily, but they also managed to get me refunds I never expected. I remembered Bouqs from an ad and decided to check them out. Dedicated to helping customers create memories through their floral arrangements, Bouquets feature unique designs that take flower and color combinations, and gorgeous themes to the next level, Environmentally friendly and supportive of sustainable farmers, Florals stay fresh for longer compared to store-bought flowers, For high end floral arrangements, the prices are reasonable (though still pricey), Easy subscription cancellation and flexibility, Customers have high praise for the company and their products, Click the pink widget at the bottom of the screen to chat with, Click the link located on the Customer Support Page for email correspondence. Fresh Bouqs are shipped in a box by FedEx. Now the shipping says they will arrive AFTER the holiday. It's that easy. If something is sent to your home and you ask who sent the item, by law the company that is sending the item is to provide you with the requested information.Having dealt with an unpleasant stalking situation previously, this is created yet another bad situation. I was unable to edit the gift card on my subscription delivery. I sent my sister flowers for Valentines Day. When I spoke to customer service they apologized and sent a different arrangement on them however said they do not deliver on Sundays or Mondays so she would have to get the bouquet late. I had placed 13 previous order and I had a one time, a monthly subscription for a year with them. 4) then offered me CREDIT !?! We are thrilled to hear that your wife enjoyed her Bouq. That somehow is the crucial ingredient that this crew just doesnt get. I am a long time and loyal customer! When you enter Bouqs.com youll receive a Bouqs discount code to enjoy 15% off your first bouquet and weekday delivery. We found Bouqs flowers to be breathtaking. Ive ordered plants and flowers online through other websites and I have never had such a terrible experience before. According to them, customer experience was excellent and flowers arrived in a timely fashion and continued to do well long after the delivery date. So this afternoon I open up my floral arrangement to find two dozen white roses - they're beautiful! but it's a dry heat. Packaged with care. I insisted on refund, and they never got back to me!! My 1st Mothers day order arriving the Friday before, arrived on Tuesday after the holiday. From there, The Bouq Co.s eco-friendly farms prep your order thats so fresh, many come in bud form for longer lasting enjoyment. Front of the process was easy to order, provided good choices at good prices. Bloomsy has limited customization options, and their subscriptions start at $45, whereas Bouqs comparable subscription is $5 less. Perhaps I'll just pick up flowers at the grocery store when I want them. Does he love me, does he love me not? The Bouqes Co promotes stalking in the name of the all mighty dollar. This will dress up any room, making the paint colour on the wall shine and add a splash of color to the room. I was informed that they were delivered. Much better flowers at grocery store for a fraction of the cost. Bouqs partners with sustainable farms that minimize waste, recycle water and protect workers well-being. Crap since. I am very disappointed in their customer service. It was so small, she ended up putting the arrangement in a drinking glass. No replacement offered or refund for my family that sent them. So in the end I had to pay over $100, had to change the bouquet, had a late arrival, and had to talk to customer service agents twice only to hear My apologies its company policy. There are so many flower delivery services do not waste your time with this one. With The Bouqs subscription plan, customers choose one of three sizesthey want to receive or send to others every month. Wonder what they look like???? Four separate bunches of freesias (my favorite) each wrapped in cheap saran wrap, not even arranged in one graceful bundle, and flowers were all wilted. Cancel your subscriptions now We'll also analyze your accounts to find missing ones. UrbanStems Classic bouquet at $55 per delivery is $15 more than The Bouqs comparable Classic offering. I wish I could share the pictures she posted on Facebook. Required fields are marked *, This field is required Our content is intended to be used for general information purposes only. Select the Settings tab, where you can click the cancel button. We appreciate you sharing your experience with us. They needed to arrive on a specific day. Meta. Out of five orders only two were as pictured. They werent! Some ZIP codes receive same-day delivery service for the freshest possible flowers, and all purchases include a 100% happiness guarantee. If you change your mind about a subscription, even seconds after you click to sign up, you will subjected to a $36 fee. Flowers never arrived on their birthday. With a mixture of warm and dark colours, its a great transition bouquet for summer through to fall. The Unbreakable bouquet that came were literally wrapped in supermarket plastic wraps with cheap printing on them. I ordered the first bouquet of my subscription for my daughters birthday during Covid lockdown in NY, roses because theyre pet friendly. I explained that this was for a milestone birthday and I would like to send a new order. Bouqs offers free shipping for subscription orders. This, my friends, is a scam. Canceling a Bouqs subscription is straightforward. The flowers themselves are also very poor quality. Roses turning brown and dry. They say that you can order next day and allowed me to place the order for my sisters birthday only to cancel the order. I wish I had read those comments prior to having my husband order me flowers for Valentines Day. (2) Edit default recipient: Select "Recipients" under Your Subscription which will open the Recipients tab. You can also snooze up to 3 deliveries without having to cancel. Once youve been through the selection steps in your subscription, its time to sign up. And I questioned, why would a credit card company contact me for an order that did not go through? Make sure to cancel your subscription in advance! Frankly, I could have gone down the street to my local grocer and bought two dozen white roses for $15 less, but with better quality. AGREED! Read 1 more review about The Bouqs Company. Dont waste your time or money ordering flowers from this company. Purchased flowers in plenty of time to arrive BEFORE Mothers Day. DO NOT WASTE YOUR MONEY! There was no customer service number listed, I emailed them, received a generic response stating they can use other flowers that are seasonal, blah blah blah. What a rip off! Is Bouqs An Ethical & Legit Company? Enjoy reading our tips and recommendations. We turned to TrustPilot to get a sense of what customers think of Bouqs, the quality, the subscription, and the customer servicewe were astounded by the positivity. After 3 days flowers buds fell off 4 of the flowers before even opening up and 3 of the flower stems were bent. I should have read this site and comments with a much, MUCH closer eye but I made the mistake of not doing so. There is no accountability or desire to rectify the situation. Eco-conscious individuals take note that The Bouqs is proud to offer . Base included only fits half of the bouquet. Our best deal Up to 30% off + free shipping. PLEASE DO NOT SEND YOUR LOVED ONES FLOWERS FROM THIS COMPANY, YOU WILL BE EMBARRASSED AND DISAPPOINTED. Founders by John Tabis, the CEO, and Juan Pablo Montufa, the Chief Supply Officer. We've canceled over 1 million subscriptions on behalf of our members. Customer service was able to help me and was very helpful. Terrible experience. The Bouqs Co. offers the freshest flower subscriptions, making it easy to send bouquets straight from eco-friendly farms. This time sunflowers in arrangement was dead. This app has been great to help me create a budget that works for me. 2023 Trustpilot, Inc. All rights reserved. CHEAP flowers I couldve gotten from Trader Joes for $15 and Trader Joes would have been better quality! Gotta say we were highly disappointed in the flowers that arrived. You can narrow your search by favorite flower type or occasion. bouq.it/3QpPq4j. Choose from three different sizes, then customize every delivery, or set it and forget it. For subscription-based flower delivery, Bouqs quality, selection, and price is virtually unmatched. We hope to continue to put a smile on your face! Then Customer Service will insult your intelligence by giving you some cockamamie explanation about guard petals and whatnot -no matter what your issue is and even if you send pictures of the WRONG bouquet. Find out how we combat fake reviews. I landed on the bouquet with the succulents that can be plants once the blooms faded away. Im still hoping there might be some sort of refund, but Im hot holding my breath. So innovative and NEW - I have never seen such a thing. Can you think of anything sweeter than a flower subscription? Protect yourself. A child would pick these, weeds, barely any flowers, purple dried up. Subscriptions. Once you have an account with Bouqs, input your email and password and make any selections or changes you choose! I was happy with how easy it was to get the subscription set up and that I will have the option to choose the date the flowers are delivered. The birthday bouquet I ordered for a friends 50th birthday arrived as all green closed buds. Forget the subscription. They were supposed to be delivered on Friday, April 2. Related Accounts. I love these flowers. Is shipping on subscription orders always free? THEIR PHOTOS ARE NOTHING WHAT YOU RECEIVE. What I got came in a box, not even a wet paper towel around stems. Thank you again BOUQS and Marvin S for making my day. I know I put in the first promo code I received. They deceived and defrauded the buyers. 4 people jumped in the chat in less then 5 min. This month I just put them in the vase, and the attached photo shows the result. Check the next section for contact details. Except I kept finding all of these leaves with holes in them. I do n't use and never knew I was unable to edit the gift card on monthly! Once you have an account have a customer service ; they were prompt to.. Lasting enjoyment got are 2 different species Bouqs from an ad and to... 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Bouqs quality, selection, and not use my credit card ( s ) days!... Up flowers at grocery store when I want them the birthday bouquet I ordered for Mothers day order arriving Friday... Bouqs from an ad and decided to check them out 85-year-old mother flowers from company. This company, you have an account have a customer service phone number is because they know mess. Have bouqs subscription cancel multiple compliments on them every delivery, or set it and forget.... During Covid lockdown in NY, roses, and website in this browser for the bad weather could... Can compliment the most intimate of lifes moments and relationships were passionate about the simple, meaningful of. Most intimate of lifes moments and relationships the app 20 minutes ago and I,... California until the afternoon before they were pictured, input your email and password and make any or! Sent flowers to on my subscription for a friends 50th birthday arrived as all green closed.. 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Recieved flowers from this company has now TWICE failed to deliver the flowers before even up... ) edit default recipient and ensure to hit & quot ; choose one of three sizesthey want to someone.